The buyer received the wrong item. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Yes it would be a pain. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. The buyer pays quickly, and you send the item without concern. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Our app will file a claim in your stead, saving you time and a potential headache. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. They help the organizations to focus on the other parcels they have to deliver. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. thanks to all for your help. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. They aren't. Select Order Not as Described. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! They never sent it back. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Seller deleted listing immediately after purchase? They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. on Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I mailed a limited edition eye shadow palate to Ontario Canada for $90. But at least it was worth somewhat close to what the item I sent them was worth. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Or you can specify that the addressee must sign for the package or letter. Answer (1 of 4): Hi. We had a top where it was returned with snot. A collectable which I still have. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Press question mark to learn the rest of the keyboard shortcuts. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Is it possible they received it from another seller? Explain it to him like you explained it to us. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Its the reason Im looking into EBay Protection Program right now. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. This is what people are doing nowadays, so selfish. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Example: The listing said "new," but the item was clearly used. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Remember to be persistent when you are in the right and can prove it. Should I contact the postal service? You must be new here, in this sub anything and everything is a scam ;). The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. The final resort is to submit a missing mail search. That has happened to me. If he ghosts you, you scared off a scammer. Dispute the refund. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. There is so much scamming going on Ebay, Sellers dont have a chance. Do not refund half. To cancel your order: Go to My Purchases. Create an account to follow your favorite communities and start taking part in conversations. Zero money was left over. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. The item's condition was misrepresented. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. He immediately cancels the order and requests a refund. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Once they have the code, they disappear and make off with your gift card balance. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. What's the tracking number? They look the same to me.. on It should not have. If they do then you have to either refund or call eBay and try to make your case. They readily cooperate with law enforcement. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. I asked my boyfriend to print off the labels and post them while he was at work. This has happened a couple of times to us over the years, all part of selling on line Im afaid . They have always just put new shipping labels over the original label on the unopened package. People are getting desperate, violent and all kinds of other things lately. Then gets mixed up on which item was wrong. You send the item promptly but days later you find that the check bounces, leaving you with nothing. 09-10-2020 This time, I accidentally sent an ebay buyer the wrong item. i think someone is trying to scam me like this to. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. New replies are no longer allowed. I have multiple people selling my exclusive product for less that I sell it for on Ebay. For approved returns, Mercari provides a free shipping label to the Buyer. There is undisclosed damage to the item. So eBay accepted the return. Disputing the chargeback can take a lot of time and hassle on your behalf. Tune into our last eBay for Business podcast episode of 2022! Keep choosing to the end, then scroll down and your contact options will be at the bottom. @deala0621:There's no point in contacting Canada Post, or USPS. He sent photo of item receivedit is not the item i sent. There are two occasions in the tracking updates that says it was rerouted due to processing error. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Always think like a big retailer. 'However once the seller has received the item back, eBay can then step in and review the . If they did, I don't know how they'd be able to verify. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. You're not supposed to be liable for anything that happens to it after that. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Lol either way I wasnt surprised. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense What should I do? My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! How do they sell my exclusive manufactured trademarked product for lees than I do?? 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago E bay in many cases are making more profit than the sellers. Good for you. Dial 1-800-275-8777 and explain the issue to USPS customer service. However, for large packages and certain types of express service, UPS is the cheaper . You take pics of box, item and serial number? Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In this scam, the buyer then accuses you of sending a damaged item. Ebay always takes out the fees and send the remaining money to the Bank on file. I will try to ask the questions? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I sold 4 of the same items. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I sold an item for $55 and they sent a return saying I didnt send the right item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. - edited If the item is sold for more than $750 the item must have signature delivery proof. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. The unofficial eBay subreddit. If the package was mixed up by GSP, then they should handle it. I did became a pain with calling everyday and today calling 5 times. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. I really feel like I am not getting any protection from scammer buyers on eBay. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. It is better to talk with them first before doing this. There's no possible way I sent the wrong item so he's trying to scam me. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Or just take back the item. I told them to send it back to me and I'll give them a refund. I did buy the shipping label through ebay. The status says the item was "Delivered to agent," so the item shows as delivered. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I swear. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. What's the return address? Gift card scammers reach out to victims by phone, email, or social media. Is there any point in doing that? Remember that if an offer looks too good to be true, it probably is. 03:13 PM. I know they will get their refund, but should I inquire at all? Its just getting worse, sadly. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Two moths ago, a parcel comes back. Click on Send. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. 10/31/2020 at 3:54 pm #83017 Antique Frog Be sure to put all your points and pics across to amazon before you decide to return the item back to them. To get a refund from USPS, your eBay buyer can: Submit an e-form. 26-05-2020 Accept it and issue return label. USPS is the most trusted delivery service in the USA. And third, we started to build PayPal's business off eBay. This is a type of blackmail. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. It expressly says this in the PayPal Seller Protection terms. I talked to manager and simply were told nothing can be done. But if he has balls to carry on, follow up with post master complaint. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. 05:05 PM. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. I manufacture them myself and sell for only one price. Along with photographing everything, try to record any identifying details about the item. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. After completing the sale normally, the seller will post the package with the correct address but the wrong name. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Cause his photo shows a like kind of item but not the brand or pattern I sent. A buyer happily purchases your item. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Theres no possible way I sent the wrong item so hes trying to scam me. How were you able to call eBay? 04:28 PM. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". I asked for a picture from the buyer and it was some plastic item. 26-05-2020 I know I have to send the refund regardless, right? Someone did this to me a few months ago. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. The buyer has since responded and accepted that it was delivered somewherebut not to him. She may have forgotten she purchased this one as well but from you. on Got my money back and a promise from eBay to better train their support staff -_-. This months episode of the eBay Seller Spotlight podcast is live! Could you explain a bit what steps you take when shipping? I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I cant believe you won this. Things like this happen. and our If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. That is not the package i sent your cosmetics in. The most common dispute for a scammer is the "not as described" dispute. QUOTE eBay is very aware that scams occur on the website. In most cases, the refund takes 3 to 5 business days to process. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I have sent the item you ordered to the address on file with ebay. You can always appeal later. It also looks like the original label is a printed label, cut out and then taped on. I take pics and and email amazon all the details of before and after and the condition it is come back - The email will state that the payment will be released to you once you have proven that the goods have been sent. Put your blame where it belongs with Chinese sellers! Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. I lost my appeal. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Finish enrollment at any CLEAR airport location next time you fly. But the fact that she specifically took a photo of the top tells me it was meant for me. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Was full of marks. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". They then go to Etsy and order the item from me at full price using a suspect credit card number. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. FedEx. Somewhat new, never had this happen before. Only first-class mail can be certified. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. 26-05-2020 This is what it takes to get ebay to appeal a return in your favor. They needed his phone number but I did not have it. The item could have gotten mixed up during a customs check? Sucks!! However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Powered by Discourse, best viewed with JavaScript enabled. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? I had a customer contacted me that the item was damaged in transit. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. I asked the buyer if the package he received was damaged or opened. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Is eBay likely to refund the buyer? I have had a few people say they didnt receive their orders when I know I sent out to all of them. I only sell local, mainly to avoid hassle. Other platforms I never had a problem with over 6 years. 11. The thing to remember is that these slip up were t. Thank you sooo much for putting your story on here. If so, it's definitely not a package I've sent out. man!! I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Yet fight is not over, lets see what happens next. But just the thought of it would scare a lot of scammers into stopping this shit. Visit the nearest USPS location and fill out a request form. "That picture shows different items rather than what I sent. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Ebay says I have to "take action" by Sept. 11th. but it is really suspect that they created their eBay account the day they ordered my item. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Everyone is covered except the credit card holder, whoever that is. Go to usps site and fill out the mail fraud form. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I responded to the return but Im really freaking out. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If you get the item back as a buyer you have the option to relist and recoup your outlay. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. . I stopped shipping to Canada because of customs problems. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Report a buyer if you think they have acted illegally or fraudulently here. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. It's so unfair to write eBay sellers off like a bunch of cheap scammers. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. So it sucked having a negative mark on my account but it was the only thing I could do. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I wanted to get some advice before I contacted, but I had planned to, yes. So we repaired and return an annoyed customer but couldnt do anything about it. I will report this to the post master. Aamzon advised we can do what we want. If not, fuck them and continue onto arbitration per their terms and conditions. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Buyer pretended the item/ring was not as listed. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada.
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