But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. I send that in and thats not good enough. In today's video, I am talking about the Wex Fleet card. This is a fraudulent account. Apply Now! Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Fleet cards also allow businesses to control how drivers spend on fuel. Most often, people choose Report Only, so the drivers name only appears on reports. Trouble Getting Approved? They are nightmare if there is a problem. Processing statements are intentionally complicated so that they can overcharge you. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. In the Issue To field, enter the payeefor example, the driver or merchant. EFS/WEx decided to debit our account and send us a check. Get clarity before you switch. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Other Fees Additional card:$8 per card. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Ready for the ultimate credit card processing experience? EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Anyone recommend an attorney? This is why their CEO gets 9 million per year ! Exceptions are even color-coded to make them easier to prioritize. The search results appear on the bottom of the screen. Fleet Cards What is a fleet card? The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Our card works at a variety of merchants. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. When you take fleet cards, the funding time depends on the type of card and the processor. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. My monthly statements went from $155 to $914! It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Women play an important role at WEX. Referral Partnership FAQ To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Your email address will not be published. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. If you would like to interview Phillip for your story or podcast, please reach out here. These self serving morons could have left my employees stranded without working fuel cards. RIDICULOUS!! Shady company Dont ever deal with them!!! Fraudulent? Insert the card into the pump or attendant swipes the card in the station. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. CANNOT STRESS THIS ENOUGH!! Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Having issues making the most of your WEX experience? For the tightest security, use Exact Match. Simply add a few details about yourself and the application will be submitted in minutes. It is accepted only at ExxonMobil gas stations. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. How can I go about it? The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Description of Complaint: Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Our card works at a variety of merchants. Fleet cards are mainly used for gas purchases, but they offer additional benefits. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Ive contacted customer service multiple times and spent long times on chat and hold both times. The card can be used to purchase any type of fuel, including gasoline and diesel. Youll want to find a company that will charge you as close to cost as possible. Who do I contact? Big business pay attention and give your money to a better company. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Wont return as a customer. Phillip created this website and has written over 1,000 articles regarding all things payments. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. There is some complexity to how fleet cards work. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). 3 reasons we see people flipping to a fuel card: Apply Now SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. The standard Wex, Inc. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Referral Partner Application WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! They didnt migrate that amount over to the new. (207) 773-8171 Corporate Office. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. This even applies to co-branded cards. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Very incompetent company. Click Finish. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. I am the bookkeeper for a company vexed be WEX. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Getting paid to re-write this page? Furthermore, there are specific store-branded card networks offered by particular brands. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. I just got my second invoice from WEX. Get started. Worst company managing my health care funds. Enter and confirm an email address. We were charged finance charges on the new account, over $600!!! Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. INACTIVE makes the card unavailable to use. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. If you have your own Wex Inc. complaint to make, please do so in the comments below. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Still, businesses must have specific equipment set up for companies to accept them. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? We were then told that the 6.99% was the periodic rate rather than the APR. Our card works at a variety of merchants. It gets billed to the card. Now the meat of the matter what its going to cost? Get the latest Health Trends & Insights news in your inbox. Military veterans possess invaluable leadership skills and business acumen. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). It was my banker that advised me to contact them first. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. The card can be used at any gas station that accepts the card. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. * Required Field First Name * Last Name * Business Name * State / Province * They are a credit card company never has an HSA ever asked me for receipts before ever. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. To better understand why we adjust BBB ratings, please see our Rating Criteria. Click Look Up Cards. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Learn more about our monetization policies here. This type of billing is unethical at the very least. Please please please read reviews and stay away of this company. The current policy limits are displayed. I have asked for a manager many times but no one has EVER called me back. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. They lost a very long term customer over this. They will not help you at all, I had no account number as I had no account. See this page to learn how we support our operations. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. They have a long history of giving back, engaging with local. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Click Issue Money Code. We may earn revenue if you obtain services from a provider that we recommend. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). WEX Fleet Universal has opened Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. If you need more information, you can input your business info here and contact us for assistance. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Choose the new status. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. In business, time is money. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. However, Visa and Mastercard offer their own fleet. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. I called to have the charge removed, they said I had to have the account number to do that. Finance. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. And how has this not already generated a class action lawsuit? We are going through the same situation. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Customer service is miserable. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. I have no choice but to involve my attorney for CEASE and DESIST. They can limit the type of fuel purchased, i.e., only diesel. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. On the Card Details screen, set up the info needed for this card, including policy number and card status. We also accept certain types of digital payment methods. Choose Cash Advance from the drop-down menu. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Im paying it off in a couple weeks and closing the account. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Attempts to reach a representative for clarity were again unsuccessful. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Watch this corrupt company and dont use them for your poor employees. Im now on my 3rd time submitting the form to them. However, they will continue to take my monthly contribution out of my paycheck. I think this would be great for our business! Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Nicole WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Choose the desired product in the Add Limit window, and click Next. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. LOL. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. WEX is the worst! Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Dont use them, spread the word not to use them, I will be posting on every review site. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Corporate Office Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Find out more about WEX WEX FUEL CARDS Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? It is not intended as legal or financial advice. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Fleet cards differ from commercial credit cards in a few ways. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Enter a note in the Comment field, if desired. Enter a brief description of the new policy, then click Create. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. We're happy to help. See Which Processors Offer No Monthly Fees And No Contracts. The due date was 1/20/2023. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. (See Look up card.). The Problem is this Wex froze my credit card HSA account they want receipts. Terms of Service. You will be notified when new oil merchants begin accepting the WEX card. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Can you imagine what they are charging retailers to be able to take the card? They never revealed that to us and what was noted was a 6.99% interest rate. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation.
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