Do not use abrasive cleaners or anything that could scratch the surface of the panels. If something is wrong, we have to wait another month. Thank You SunPower! This page was generated at 01:50 AM.
Our goal is not only to offer the right solution, but to ensure that our clients are happy and content with our service.
The major factor here was homeowner association (HOA) approval, which took 3 months, from October to January. Note: Even if you dont have the bi-directional meter set up, the panels are powering up your house.
Easy financing is key to quickly expanding residential solar. I have a sunpower system sitting on my roof and it has been nothing but a pain. 1-800-SUNPOWER, Southwest Regional Office Just call us at 661.294.9990 and well do the best we can to resolve your issue. My system runs through Wi-Fi and also through phone signal data communication I believe through AT&T network's. There are a few areas where it can improve, which is true for all of us. Our utility app is behind by one day. Your whole guys crew was very respectful , treated the property nice and even were nice to our dogs! The customer service phone number and email is easy to find. Just once. Overall, I gave SunPower a score of 41.5 out of 45. Photo by Vijay Govindan/CleanTechnica. 
Please enter your username or email address. Avoid spraying the panels when the sun is at its peak and allow the panels to cool before spraying them. I am pleased with the level of customer service exhibited by the salesman, installers and office staff. New York Office You can find complaint contact details for SunPower above. https://cleantechnica.com/2019/06/23/our-new-tesla-myths-page/
If you read this far, wow, and . #WeChooseTesla, #RenewableEnergy and #YangGang supporter.
Below, Ill review our SunPower solar panels that we have on our roof here in Texas, 3+ months since they were first installed on Twosday. Pick a financing company that wants to help solar and renewable energy grow.
The SunPower solar panels consistently provide more energy and long term peace of mind with the highest performing solar power systems out there. Panels look good, installation is clean, everything is properly done. Once we had HOA approval in hand, SunPower was able to schedule panel installation within 3 to 4 weeks. The content produced by this site is for entertainment purposes only. SunPower Systems Will Solar Panels Work on an East Facing Roof? *We never share your information with other vendors or solar companies. I love there product but there service is sub par. As I said at the beginning, I would highly recommend SunPower for your solar panels. A:Your solar panels do not generally require cleaning to meet your systems annual energy expectations. Get Your Free Custom Solar Estimates Using Satellites! If you are a SCE, customer Click Here. After installation is complete, our Customer Support department continues to hold the clients hand through the lifetime of their system. A:Below are some basic tips that will optimize the kilowatt output of your system for years to come. Opinions and comments published on this site may not be sanctioned by and do not necessarily represent the views of CleanTechnica, its owners, sponsors, affiliates, or subsidiaries. The total cost that you must pay for that month is only the minimum delivery charges. I have a sunpower system sitting on my roof and it has been nothing but a pain. See the Installation Milestones above for reference of the updates you will receive from us. To a large degree the solar system requires very little maintenance or attention. Click here for details! Other charges in your bill such as charges for your electricity use and net energy metering (NEM) balance will be accounted for in your annual True-Up Energy statement. For all that they appear to be not doing about it, I'd say they don't care about customer service more than a wet fart. SunPower by Green Convergence is committed to excellent customer service throughout a clients entire solar projectand beyond. As a matter of opinion, I think Sunpower's customer service interface munches the hairy root. Get verified information about SunPower complaints email & Phone number. Includes real-time electricity production, lifetime production, and CO2 savings. I love there product but there service is sub par. Sunpower Monitoring Copyright 2014 SolarReviews All rights reserved. A:You will need your SunPower contract as well as a completed form 5696 from the IRS. Features of the app I like: real-time power reading, energy production every 15 minutes, as well as energy and power produced in a day, month, year, lifetime, and custom. 1-800-SUNPOWER, Massachusetts The first step is to call the complaints line on 1-800-786-7693. Additionally, although other homeowners with solar often inquire about servicing, our team always prioritizes Green Convergence clients and ensures that their service comes first. Has anyone tried to upgrade the monitoring hardware from 485 card to Bluetooth? I eagerly await their own battery offering in Texas. After PTO is submitted, you will receive acknowledgement emails from the utility company and others requesting an electronic signature. Another person came in a few days, installed the SunPower monitoring box, hooked up the electrical wires, painted the cable next to my gutter, and did a preliminary inspection. All feedback received by Customer Support is communicated to others on our training team and becomes the basis for company improvement. Note: Ukraine is getting pounded into oblivion by Russian aggression.
Long Tesla shares. A:If you are a PG&E customer, Click Here. If yours is not, then the subsequent steps to take are clearly shown on the website. We need more panels, higher efficiency, at lower upfront and monthly cost. The renewable energy retailer Octopus Energy US has launched an EV leasing platform called EV Concierge. We installed a SunPower solar system from QHS and were very pleased! Our clients can trust our Customer Support team to support them as new solar-system owners. SunPower partnered me with Tech CU in California. Ford has partnered with Sunrun for home solar and EV charger installation. When your SunPower Partner designed your system, they took into account the typical soil accumulation for your area. Green Convergence customers should never hesitate to call our team, knowing they will be receive full attention and committed service on the other end of phone. Spraying cold water on a hot panel could result in panel damage, voiding the product warranty and violating the terms of your lease agreement. This report shows you your year-to-date charges and credits for NEM, and will have you pay a balance if you used more electricity than you produced for that year. 1414 Harbour Way South Suite 1901 Has a healthy skepticism of the Q branch of the Tesla investment community. Note: From backup-of-the-envelope calculations, any decently sized solar panel system will save more CO2 for a lower out-of-pocket cost than most mid-range and high-end EVs. Not everyone will be as patient as I was to get solar panels. I have never contacted the Installer , I go through the Solar company (Sun Solar Solutions ) or Sunpower and they send out the Install company (Titan ). Customer service from Sun Power has been superior . 8900 Amberglen Blvd. 300 American Metro Blvd, Suite 230 I really appreciate the low payment and that it will stay the same for 20 years. It will explain everything you need to know about monitoring. Has anyone got the full 30% solar tax credit? SunPower Corporation is an American energy company that designs and manufactures crystalline silicon photovoltaic cells and solar panels. Special thanks to sri for the discussion. 325 3rd Floor Dutch BEV Market Up 82%, Fossil Fuel Vehicles Down 16%, Tesla Q4 Shareholder Conference Call Watch & Listen Here, Volkswagen Group In-Depth Conference Call Highlights Companys Focus On Transition, Bill McKibben On Unions, Tesla, & Elon Musk CleanTechnica Interview, How To Watch & Listen To Tesla Q3 Earnings Call Most Useful Livestream, Tesla Sales & Future of Tesla Discussion with Ride the Lightning, Starman, & EVANNEX. States can do a lot better to make it easier to get solar approved. We will reach out and walk you through the startup procedure. 70%, 80%, 99.9%, 100% Renewables Study Central, Clean tech and sustainability market research, Climate Change Solutions: Why 1.5C Is So Important, Electric Vehicle Sales Charts, Graphs, & Stats, Engage Global Competition: Technology for a Sustainable Future. She said she would bring this up with their engineers and get it fixed. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Richmond, CA 94804 This company deserves Five Gold Stars!!! SunPowers own battery offering is based on LFP chemistry. https://monitor.us.sunpower.com/#/login. I own nominal amounts of shares in Ford, SunPower, Sunrun, and Tesla. The exceptions where an EV may make more sense to offset CO2 are if you drive a ton every year or your states grid heavily relies on coal for power (cough cough, Wyoming, West Virginia, and Kentucky). the pain is when you have problems with the system customer support is bad. Sunpower If you generated more energy than you used over the True Up period, your annual True Up Bill from the utility company will explain your Net Surplus Compensation based on the net energy your solar system generated in comparison to how much energy you consumed each month throughout the year. They responded back within 2 days and said everything was okay. They say the vast majority of complaints are successfully resolved at this stage. Everyone was professional and cordial, all throughout the process. Its not necessary to go onto your roof for panel cleaning or inspection, and we strongly recommend you not do so. SunPower Corporation Texas Ive asked Sanah if SunPower can include the CO2 calculations in the app, for data geeks like me. Anaheim, CA 92806 This includes running the cabling through the attic, down my gutter, and next to the electrical box. Boston, MA 02108 Even so, it will be lower than 4.49%. MASSIVE Electric Bike Buyers Guide All the Biggest Brands & Models, NIO ES8 The Chinese Electric SUV Outselling The Tesla Model X, Nukes, Renewables, and the Union of Concerned Scientists, Reality Check Correcting the Cleantech Record, Solar Panel Installers Top Solar Panel Installers & How To Evaluate Them, Switching to an Electric Fleet Learn About Charging, Payments, & More, CleanTechnica Member, Supporter, Technician, or Ambassador. Disneyland complaints email & Phone number, Break Time complaints email & Phone number, ConocoPhillips complaints email & Phone number, SunPower complaints email & Phone number | The Complaint Point. View the Monitoring Walkthrough information to see the procedure. It did take 1 month after the solar panels were installed to get my utility to install the bi-directional panel. Image from SunPowers website, showing the real-time electricity flow in the app for users with batteries. Tesla Cumulative Vehicle Sales Hit Nearly 3 Million. Sunpower support is all automated support. 102 West 38th Street 7th Floor Their customer service is what all customer service companies could learn from. Annual U.S. Energy and Employment Report (USEER) Shows Strength in Clean Energy Jobs WASHINGTON, D.C. The U.S. Department of Energy (DOE) this week A new solar-enabled virtual power plant in Richmond, California, will not leave low- and middle-income households out in the cold. Even though solar panels will reduce your overall energy expenditure, making you a better credit risk, the financial system will ding your credit for being another loan. I called the utility directly, they apologized and said they were backed up, and then they installed the bi-directional meter the next day. ;)
The app tells you the size of the system. Your annual True Up bill will show the associated charge or credit based on the data tracked each month. It is recommended to clean the panels twice a year, depending on your location. Utility companies dont exactly make bills very easy to read, and Customer Support sympathizes with the confusion this causes for our clients. This has not been working during my time with the app. SunPower has a real opportunity to simplify the user experience. I would love to see how much water is saved from having solar panels. Austin, TX 78729 I even recommended them to my mom, who chose them for her solar system. Hamilton, NJ 08619 Like in my last post all calls are taken by a call center that takes at least 15 min in a phone cue. You will receive a link to create a new password via email. East Coast Regional Office First, check your monitoring at least once a week and give us a call if it notifies you of any issues. this data will include how much energy your system produced and the net energy use, including time periods where the energy rates fluctuate, known as Time of Use (TOU) if you are on a TOU rate schedule. As an opinion, yes, it's that bad. This was the lowest scoring area for SunPower. A:Any promotional items included in your sale will be delivered by your sales representatives 30 to 45 business days after your system has been turned on. Their yelp review is really bad, with a lot of people complaining customer service being not responsive after installation, On Yelp you'll only find reviews of service. Our Architectural Review Committee meets once a month. They will send your call to a call center and most of the time the only thing they will do is ask you to wait while they look into it. SunPower operates an easy to follow complaints procedure. Another recommendation is to keep your panels clean, which is quite easy in most cases. In rural areas, or homes near construction, we advise anywhere from monthly to quarterly. For the same $100, I can finance a 4 kW system with Tesla and a 7 kW system with SunPower. Only spray the panels early in the morning or late in the evening when the sun is very low on the horizon or not directly visible at all. We recommend a few things to check. Through his writing Vijay seeks to elevate the realized potential of humankind. Clients also ask frequently about internet monitoring, panel cleaning, transferring their system to a new homeowner, what to do during power outages, etc. The app has some good features and has so much potential. A:Refer to this Guide to Monitoring. A:Referral payments are usually processed 30 to 45 business days after the referred customer's system has been turned on. Roseville, CA 95661 Hoping to demystify these new electric bills, the department is available to answer any questions the client may have and explain the systems new trends in consumption and production. If you want batteries, Tesla Powerwalls through SunPower will cost much more than Powerwalls directly from Tesla. Next, we submit your final permit and application paperwork to the utility company requesting Permission To Operate (PTO). I really like seeing how much CO2 we have saved, the equivalent of trees planted, miles not driven, and gasoline saved.
