I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. I was late; this is understandable. ", "It was100 % flawless and I recommend the SAS airline to all. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). Just totally disgusted by the overall experience and wouldn't wish it on anyone. People clapped for this? ", "Entertainment was good and interesting. ", "A comfort of the seats well its economy class in the end. Since they knew the aircraft was late from frankfurt it self. Nothing to complain about.
", "I like the food and the service plus the entertainment on the Telvision", "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. NOT a big deal, but they should be aware of the difference. The plane had a technical problem when it tried the first take off and so it had to be abandoned. Also on flight on Southwest week prior. ", "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. But voices and most of the sound track garbled and muted. 
", "I was an older plane, it was louder than our flight down to Atlanta. ", "I didnt get my reserved seats, and the seats were not most comfortable compared toothed airlines. This kind of error on Xmas eve is embarrassing. I will implore prospective travelers to give the airline a shot (try). That means we look across the web to find the best prices we can find for our users. To their credit, they did drive it out to my house when it got here. You'd be well advised to bring your own iPad :-))", "Food was better than American or Delta.
That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear. ", "Confusion delayed takeoff by 1 hour or more. I really like to listen to some new music from good artists and to get inspired for new music on a long flight.
", "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport.
The flight attendants were slow and rude. ", "Boarding was delayed by 1:15 without any information even at the checkin or bag drop point. It was a bit more stressful than I would have liked. You have to be kidding me. The air conditioning was really loud. ", "Friendly crew, great access to a variety refreshments, robust entertainment library. KAYAK searches hundreds of travel sites to help you find cheap airfare and book the flight that suits you best. I selected 45C and was assigned 54 E Upon check-in. They didn't even put my bag on the plane and had to send it with the next one coming. The size is enormous although a bit not so good looking aircraft from a pilots eye. What is regularly for you?
", "Transavia does not serve anything complementary, not even water. 2. After we boarded the plane, we had to sit on the plane for over three hours before we finally took off. The selection of movies could have been wider. I like the coffee when I pair it with a biscoff. . ", "The food rocks! Nobody even came to tell them that the gate has been changed. Listening covid restrictions and following them is completely nonsense. Nothing they could do about it, but a slight annoyance. 3 days later, I am still without luggage. In general, Aeromexico, ITA Airways and Delta fly the most to Italy. This is so unacceptable. They let others after me on the flight but said would be missing luggage. Extra 5 hours without food provided on flight at all.
Bags did not get lost", "Walking to different concourse. ", "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". Best service in the airline industry.
Not all airlines do that. They canceled our flights that went on anyway. But was both no problem for me because it was a short flight.
From Toronto we flew to Istanbul and then Venice.
I am not the only person who has this experience. Baggage was handled well, arrived without damage. ", "All was fine - more room on the short flight than the intercontinental flight. For long trips this airline is one of the best. ", "I was really cramped in my seat and was unimpressed with the food. Movie selection was subpar compared to other airlines on similar flights Ive taken. ", "Nice equipment for the ride and pleasant staff", "Gluten free options! The crew was pleasant. ", "1, It isn't really a 100% complaint because I'm also responsible. Passengers were not being rude to one another, it was simply that the process is poor. ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh", "Flight was delayed more than 1 hour 30 minutes", "Airbus was warm. ", "Wouldnt let us take our carry-on because they had overbooked and had no more room in overhead. Worst transatlantic coach experience Ive had in years, including budget airlines. ", "Have to lay over on the way back. Made it easier to settle down and relax. They do help pass the time. ", "The crew had an amazing personality. ", "Entertainment System was not working and no Non-veg food option in flight.
", "Outstanding service, comfort, food, entertainment options May have been best experience ever flying", "Only thing I like is seats and boarding experience", "The terrible air hostesses rude arrogant and very disrespectful", "The crew was nice and the food was good. I cannot believe that air passengers are treated in this way!!! KAYAKs flight Price Forecast tool uses historical data to determine whether the price for a flight from Atlanta to Italy is likely to change within 7 days, so travelers know whether to wait or book now. ", "Personnel was friendly and accommodating", "I has nothing to do with the flight it self! I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks! At a time where major airline carriers are in the spotlight due to abusive practices (i.e.
I was told no. ", "Flight was good and flight attendants were friendly. It means i have to walk up and down. I was told that I can have one, and when I finished it, I could have the second one. ", "It was great to have a bottle of water right at the beginning of the flight! More expensive than other airlines. Also, the seats were very uncomfortable. Avoid walking in the plane but also wash your hands regularly with soap and water?
Also, not able to use online check-in for ExpressJet service so on return flight my husband and I were seated separately.
Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. The less than one hour flight took two hours to complete. I know that I will always be eating well with KLM. The logic behind this is beyond me. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets.
They were very polite. 2 hr delay Lost connection Reached destination after 18 hr delay", "Airplane so uncomfortable. Delta didnt do anything for the passengers affected by this. No problem on the first three flights. ", " ear plugs, masks, good food or even picking seats?
Really liked their customer service. I enjoyed the entire flight from my departure point to the arrival point. They definitely enhanced my experience", "The delta checkin desk were exceptional. We have celiac disease and nice you offer GF options. Not Lufthansa's fault though.
Avoid touching others? Put us in different rows. ", "The crew had their general Dutch aloofness on form. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? There was so much bad yesterday then good and I feel like delta should know. The transition between my second and third flight was supposed to be my longest and a breeze, but when it was all said and done I had right about an hour to make it. ", "service was good except for 1 attendant that didn't want to be there. ", "Quick flight. Unless the airlines consider the vegetarians as some kind of sick people! ", "It was a short flight but they still fed us and supplied beverages. ", "Boarding agent extra effort to improve my seating!
This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. Then my second flight also kept getting delayed while my third one did not. The attendants were pleasant and even fun. Her attitude was take it or leave it. ", "Had a screaming baby during the whole flight. I will follow this up with KLM when I go home from my holiday. ", "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. First time being a pilot myself. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. ", "we began the boarding process late, which can be understandable, although the plane was there pretty early. Other than that. WHY WERE THE REST OF MY FLIGHTS CANCELLED?
", "Unexpected refueling stop. Would have been ok if only an hour or so.
You can then pick the flights that suit you best.
", "Connection in Istanbul slow. It was really hard to sleep. ", "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Large group behind me was loud and inconsiderate. Then walk down to bus and ride 10 mins to plane and wait to get on. My SOLID deodorant was fine, though. The time to get the bag is as long as the flight. First come first seated. But size definately matters. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. Youre treated like youre sitting in first class!
", "I like that I was able to request a window seat and was obliged to get another one. on plane for nearly 8 hours without a drop of water. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. ", "Food was quite poor, much worse than KLM or Delta no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. ", "One crew refused to give food although there was", "4 drunk passengers made flight unbearable", "Cabin was cold the entire flight, the blanket was not enough. Overall, not one to be proud of, Delta", "Flight took off three hours late. So safe to say that it was an extremely rough start.
", "Comfortable flight, ample leg room, and the chairs were pretty plush. When I need to get somewhere on time Ill never rely on Delta after this experience. ", "The flight attendants were helpful and did extra to make the experience more enjoyable. ", "Too cramped. This was not a money matter!! ", "The seat I selected was changed. Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad.
The food was more decent. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. Bad taste and not what can be on a that length of time flight. ", "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal.
Clean plane.
Boarding area and process should be revised/reviewed for improvement. The original flight was cancelled and were unable to connect to the SAS flight. There were no personal vents on the plan. ", "OLD plane without comfort or entertainment", "Didn't allow my carry on. ", "The plane itself the attendants . I asked for two white wines with my food, and was looked at with disgust. I will NEVER FLY DELTA AGAIN. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame. Never flying delta again. Confirm policies on booking site. And on a 9+ hour flight where I knew I needed to sleep, really uncomfortable. ", "Service was good, the airplane was good also", "This time we experienced a strong turbulence. I travel nearly every week so I value being on time. There is very little about German efficiency here.
Food horrible.
", "The crew should treat better passengers but overall is been good", "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. I was super excited to finally get upgraded! In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. Perfect food. Good service, on time, polite staff", "Duty free purchases not waiting for us at boarding like usual. Made for a very long and warm/hot flight. Very careless. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. Crew were incredibly nice! More so than other airlines, or is it just me getting older? I get that planes have problems and flights are delayed! ", "Blasting speakers for announcements, should have served a quick drink", "Boarding and departure+arrival times were excellent. All attendants approached me to confirm my allergy and the special meal. The food was surprisingly good, and the beverages plentiful. Then told us they would not pay for our hotel since it wasnt their fault. Everyone was very friendly", "I brought a small suitcase and they told me I couldn't take it on the plane when I got on the plane there was more than enough space. get to Aircraft and no greetingLate /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! ", "Staff in Turkey could be more friendlier!! Terrible service as well!!!
The person was in jail and he showed me the court order That made me very uncomfortable. Then the plane had problems we were then again delayed and had to deplane. ", "The meals were mediocre and should be up to the standard of the rest of SAS service. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. ", "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,", "People were very kind. Every day? ", "No individual seat control of airflow. Bathrooms were clean. Weve flown for the last 3 years with this stroller but different airlines and never heard of such thing. ", "As previously stated, I think the airline should do a better job in answering phone calls. ", "Felt like a sardine - very tight. ", "Cattle call boarding in a culture where standing in que is unheard of. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. ", "They charge me 70 for my bag and it should have been free!! I then missed my next flight in Istanbul and had to purchase another ticket.
", "Crew where awesone and the choice of entertainment was fantastic", "Overall booking and airport was ok. Food was also actually quite good. It was a Great flight. Service and food were good. O ly 2 people per row. The cheapest ticket to Italy from Atlanta found in the last 72 hours was $211 one-way, and $631 round-trip. My way back from Raleigh to Los Angeles was also a disaster. Nothing ever goes wrong when I fly SAS which is why I seldom don't. ", "The flight was cramped with no room to get comfortable. They said it might to big even though they didnt know what measurements would be too big.
", "Being fed was amazing and watching free TV was great! ", "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. A flight between two countries that is five hours long must be better than this. Ten minutes later they said they would not let me board. Seats were like bus seats; good food; overall okay. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me. ", "A380. ", "Aircraft good, crew members respectful, food was good. Congrstulations!
My screen was not calibrated correctly so I couldnt rewind or pause movies. I will never fly Delta again. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta.
Every 15mins? ", "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. The worst food I've had on a international flight. ", "The entertainment and the size for the legs are very okay on A340 Lufthansa flights compared to other carriers. Very old and noisy aircraft. The sandwiches also at the airport were tasty. Food was interesting and I did not go hungry", "Seats too close for taller people to sleep with any comfort..almost miserable", "Very professional, helpful staff. Also the bathroom became a mess - slow to restock toilet paper, etc. annoying but not critical", "Very professional, helpful and friendly. Airlines need to be a little more attentive to their customers' needs. Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. I got cleared for this flight and bumped to delta comfort. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job", "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned. The first 30min the plane was super hot plus it was very hot outside. No mobile phone charger. Uncomfortable seats in economy. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane. Fortunately, another passenger moved so we could sit together. ", "I cannot begin to describe the plethora of issues I had with TK following the military coup. ", "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! This has not been our experience on some other airlines. Took more than 2hrs to leave customs area after filing claim.
They ran out of a food option and forced a selection on everyone in the back of the plane. We noticed an outside compartment was unzipped.
Your team insisted on scheduling a flight for next week or a full refund!! ", "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. ", "Food was very poor. She put me in the middle seat! Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. Also it was not made clear that I would have had to pay to check luggage. ", "I packed a SOLID body butter that was brand new.
She quickly came back and said they were out of wine. ", "Clean plane, good service. How when plane is full and everybody who pass around touchs me. Delayed our first flight and then our connecting flight left *early*. WORST FLIGHT EXPERIENCE OF MY LIFE. The food was terrific! They explained what the arrangements were for the delayed flight connections", "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. So, out it went! The food was good and there were ample servings for inflight food. So we checked to see if anything was missing and a souvenir from Mexico was gone. I wish I could fly this way all the time! My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Gave us a discount with a nearby hotel that was more expensive than what you could book it for online. ", "Comfort seats are missed greatly. A simple error could have been resolved by holding connecting flights for 15 minutes. ", "The cabin crew were good.
This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. Flight personnel repeatedly skipped me for drinks, meals, etc. ", "Good leg room in economy class (window/isle seats), comfortable throughout the 11 hour flight. WiFi was spotty. I have allergies and requested a special meal on all legs. ", "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. ", "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane. ", "Delay cause sings uS to miSs oUr fliGh? That got delayed too though, so while I still ended up with a short layover it was enough for me to make it before boarding began. ", "Seats were cramped for an international, 10 hour flight", "My mother was not provided with wheelchair at the Istanbul airport", "Flight attendants were friendly and made the experience more pleasurable. Once we arrived in Venice, my luggage was nowhere to be found.
I have unlim data but obviously can't use while in air; no big though.
I am very, very disappointed!! Well I had already paid $50. Nice selection of movies in-flight", "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. It's more and more bad everytime I fly! We had not a bit of trouble. ", "More seat room than expected for economy tickets. All staff were very pleasant and attentive.
Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight.
my 16 hour trip back home turned into 37 HoursCabin Crew not so friendly and in a rush! Entertainment was poor unfortunately", "The staff are friendly and passengers quickly get on and off the plane. ", "Allow business passenger to use front bathroom. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Atlanta to Italy. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. ", "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience. Late arrival", "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones.
I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. But no, not enough passengers to cross the 8-10 person threshold. ", "The plane appears to have left with NO luggage on board. ", "Food choices should have been better", "Spacious, coffee actually tasted like coffee and not water like in other airlines. and name to have them call you back, they never do . ", "The middle seat that I got. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide.
Everything was good afterwards.
Additionally they have the strange policy that they give drinks at frost, that is ALL drinks, including the meal drinks, and then comes the meal about half an hour later. Search Italy flights on KAYAK. ", "Flight delayed, had to take 2 other flights to get to the final destination. ", "Everything was great! How???? Airport busy and poor ac. ", "It would be great to have a greater offer of music. And to add a bag is extremely expensive!!! Arrived at 9pm instead of 2pm. I understand that the weather is beyond Delta's scope of control, but customer service is not.
