Please contact us at (888) 428-6789 to make changes to your group reservation. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. Guests must only use designated entrances and exits and only during operating hours of the Property. Rain checks MUST be obtained before leaving the park. DollywoodYes. Walk, dont run. Returns and refunds are a part of doing business online. Please see our Entertainment section for more information. Tickets are non-refundable, non-transferable, and will not be exchanged. Tripadvisor performs checks on reviews. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. There is no need to call with changes to park admission only reservations until your count is final. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. We stood in line for at least half an hour behind a large family who did not wear masks. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. Learn more about the opportunities listed below. However, guests are allowed to bring one unopened bottle of water per person. Please note that changes may occur at any time, based on available public health information. There are no refunds for partially used tickets. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. I felt safe reading the Dollywood Covid policy but I felt much less safe when it was not enforced. COVID-19 policies. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Masks will still be required in indoor areas. The majority of other major parks reopening thus far have opted for a mandatory mask-wearing policy on the rides. Tickets must be upgraded on the day of your group's visit only. More about Returns. If you need to return an online purchase, please use our mail-in process. Visit the link below to learn more about our award-winning festivals and events. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. All in all we had a great time & felt very safe. All payments must be made in full. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. I will say the tram team was very good about enforcing the policy. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. We will contact you through email with return options if your item is recovered. I never saw or heard anyone remind visitors to keep their mask on. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Guests will be screened with a health assessment. Let us answer your questions about what you can expect! Unauthorized sales or resales of Tickets is prohibited. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Updated as of July 25, 2022. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. Visa, MasterCard, Discover, American Express, organizational checks & cash. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Temperature checks will no longer be required before entry for the public and employees, but people will still have to do self-assessment health screenings before entering the park. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Just a short 45-minute drive from campus, Dollywood tickets can be purchased individually or . 28 August 2020. I was disappointed that more enforcement of their Covid safety protocols was not visible. At this time, masking is optional for employees and guests, regardless of vaccination status. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. You can also view frequently asked questions pages for more answers. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. At this time, masking is optional for employees and guests, regardless of vaccination status. Groups refunds will be given in the same manner that payment was made. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. They must care more about money then their patrons, because there was entirely too many people at the park. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Season pass holders can visit early on June 15 and 16. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. 1. Otherwise, your groups refund will be adjusted accordingly. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. On Feb. 26, StubHub's general counsel was hailing the company's . Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Standard parking fees apply. Our group reservation number is865-428-9890. Part of the park's draw is its picturesque setting. Smoky Mountain weather is very unpredictable. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. There was less than thaton the day we went. Please ask any host for assistance. Please call 865-428-9553 or see our Auditions page for more information. We cannot honor out of state tax exempt forms. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. Excused Murdaugh juror left a dozen eggs in jury room. Operating hours for the entire season are published as soon as they become available, but are always subject to change. We value your safety. Yes. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Airlines currently offering travel flexibility If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Tickets are not required for Dollywood shows (with the exception of special concerts). Return Costs. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. Good Question . There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Dollywood has always been proud to assist our military families. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Proper attire is required at the Properties at all times. Also, the name on the photo ID must match the name on the credit card. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. You will receive a parking permit when you pay $30 at the tollbooth. The park is only allowed at half capacity. Social distancing is also in effect on all rides at Dollywood after COVID-19. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. View job description, responsibilities and qualifications. You can apply your paid one-day admission toward the price of a season pass. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Check refunds may take up to 15 business days. Follow instructions from employees regarding operations and procedures. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. More information can be found at the link below. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Groups refunds will be given in the same manner that payment was made. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Season Passesare your best value if visiting more than one time during the season. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Watch where you are walking. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. An additional amount will be charged for each additional dog sharing a kennel or cottage. Parents should contact the first available host for assistance if a child is lost. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. Any person refusing to comply with security and safety searches will be refused entry to the Property. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. We visited during the fall harvest. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.). Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. the determination has been made to adjust our COVID-19 requirements. Due to COVID-19 (Coronovirus), many businesses including Dollywood were forced to temporarily close or open later than scheduled. Guests must use designated walkways throughout the Properties. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Every season brings new experiences! Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Dollywood's Splash CountryYes. Please call us at (888) 428-6789 for more information. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. Park Hours Sign In | Register Search. Weapons and alcoholic beverages are not permitted on Dollywood Property. Several Dollywood eateries offer kids' meals. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. For your convenience you may have your hand stamped at the exit. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. As Covid rages on, Australia's live arts industry is once again in a precarious spot. For the safety of our Guests, children must be 13 years old or older to enter without an adult. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. To link a pass: Select the "+Add Pass" option. This is by far the most important change of 2020, one that necessitates more planning on guests' end. . Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. Re: Dollywood refunds. Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. All tax rates are subject to change without notice. Airbnb . and . At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. Use designated walkways throughout the park. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. Check refunds may take up to 15 business days. International Returns. These lockers are a one-time fee of $10 for the day. Simply use the zip code "37863" on the weather website or mobile app of your choice. Pets are not permitted. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Weather was great, This is the version of our website addressed to speakers of English in the United States. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . while the rest of the group rides the attraction. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Glass containers (other than baby food containers). 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. . In the event of occasional inclement weather, we may need to close some or all of our rides. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. Contact your local chapter to determine if tickets are available. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks. PLEASE READ IT CAREFULLY. Tickets will be confiscated if altered in any way. There is a policy in place requiring people to wear masks. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. May 6, 2021. Ask any Host for assistance or directions. Enter the park through designated entrances during operating hours only. Joey Buck, park chaplain for 12 years, said Sunday services at the . Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. *Initial parking fee is non-refundable for Gold and Diamond Season Passholders. Be sure to check the schedule prior to your visit for the most recent updates. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Unfortunately, due to COVID-19, Dollywood was slow to open this year. Tickets must be unused and not expired within 90 days of purchase. while the rest of the group rides the attraction. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Ride Wait Times are visible once you are on property at Dollywood. From there you can click/tap "View" for your digital ticket pass. There are certain items that must be returned . (except for special events as designated by the Property). If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. Enhance your visit! Unescorted children will not be admitted to Dollywood. American Express, Visa, Mastercard and Discover. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. The University has been open throughout the pandemic, even while much of the work has been done remotely. Dollywood Gold Season Pass: starts at $204, which is $30 . When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). If you are already logged in, the word Account will appear in the upper right. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. If you continue to have issues, let us know and we'll investigate for you. You can apply your paid one-day admission toward the price of a season pass. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Payment must be made with an organizational check or credit card. Most of the staff also returned to the park to resume their previous roles and some new ones . Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. 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