document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. She at least implied that Hannah`s use of the printer was a nuisance. Its an automated process. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Termination or breach of the contract prior to the Such companies should not exist. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). This has resulted in our staff not coming into work because of unfavourable working conditions. Thank you, * All prices quoted are valid at the time of application, based on 24-month contracts. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. My membership number is XXX-0000-11111-0000. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. They still continue to send invoices with no one responsible to be there to answer. Not only they refuse to return my deposits they also threaten me with lawsuit Required fields are marked *. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Only pay for the services you need and access workspaces when required. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Please fill in your details and a member of our team will contact you shortly. I cannot wait to advise every person that I can against engaging with this organization. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Is that price point per person? I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. French has been your invoice and communication language since day one but Ive just updated it to English for you. The part that upsets me, is that we signed a contract for what we were to pay. Michelle Spire At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Have a question or issue with your current products and services? Service 110 Value 107 Shipping 48 DO NOT TRUST THESE FRAUDSTERS Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. You can also choose a coworking or office membership for 5,10, or unlimited days a month. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Lorraine Brule The center itself have no problem and sales are nice before you join. Thank you, If processed correctly online, we would not be able to ignore your requests. Date of experience: February 19, 2023. Wow, Hi Jane, Regus received the letter and allowed me to cancel my agreement with them! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Global Customer Service at Spaces. It was a nice experience with the club. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. These emails were sent to the email address you registered with us on the same day you signed the agreement. This will surely increase the credibility of your complaint. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Let us find the workspace that`s right for you and your team. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I contacted Regus immediately to explain the situation and cancel my service. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Account Number: [protected] At the end of your contract, they will automatically renew you without a signature and without consent. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I have stopped all payments since then due to loss of job and relocation for school. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. same goes with debt collector from malaysia that emailed me abt 3 months ago. How easy is it to get a hold of customer service at regus? DO NOT give them your payment info, DO NOT sign with them. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. All of our services and costs are detailed in the agreement you signed. And why wouldn't he, he is sub-contracted to sell office space. This company responds to reviews on average within 3 days. We ask all our customers to add an automated payment method to their account. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. It is also worth checking that our emails are not landing in your spam folder. Hi Vladyslav, Regus Luton have a very devious way to prevent full deposit return. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. All of our templates are completely free to use and are designed to save you time and hassle. If you were to take direct space or a sublease you would also see these fees in your rent annually. If it has been longer than 30 days, please get in touch so we can investigate further. I had an error with their billing department which was 100% their fault. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. How to stop regus from harassing me? This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. We have tried to explain how our agreements work. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Can I roll any unused coworking and office days into the next month? We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Our invoices are payable no later than on the 15th day of the month. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Offer expires 08/31/2014. Share your photos and videos with others to prove the truth of your words. I highly recommend Regus for your professional work. Compare them below and choose the right one for your business. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. I have been renting an office space at Regus in Kings Hill for over 12m now. Who has the free mental bandwidth to keep track? Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Fancy a bit of a hack for lounge access? The company left an official comment to this complaint. This sub is not for advertisements! Beautifully designed coworking spaces to help facilitate new connections. Can I use a business lounge if I have a coworking or a private office booking on the same day? This is also very unfair as we are paying for an office that we are not using because of the heating. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Office staff are always friendly. Head of Customer Services. Here are 8 tips for writing great reviews. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty.
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