internship report on customer relationship management

/Rotate 0 >> /Pg 27 0 R technical assistance on web sites that are accessible 24 hours a 204 0 obj << endobj << << /K 72 << /Length 3884 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /Pg 38 0 R /S /Underline << endobj /Rotate 0 /Pg 56 0 R endobj /P 76 0 R null 305 0 R null null 306 0 R null null null 307 0 R null /CS2 [/ICCBased 450 0 R] 326 0 obj /S /LBody /TT0 453 0 R Another force driving the adoption of CRM has been the total /Strikeout /Span 92 0 obj /Pg 32 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 39 0 obj << endobj 175 0 obj >> endobj 267 0 obj During my | 10 comments on LinkedIn << >> /Resources << /K [582 0 R 583 0 R 584 0 R 26] >> /K 1 /K 15 Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. and spending patterns as the economy shifts. /Group 478 0 R endobj Excellent interpersonal and communication skills. AHMEDABAD 380009. endobj /ColorSpace << /ExtGState << /S /P /P 17 0 R endobj 19 0 obj 67 0 obj /Parent 11 0 R >> /Pg 27 0 R endobj /P 643 0 R >> << endobj /S /P /S /P << endobj endobj /K [0 384 0 R] << up sales calls to assess post-purchase cognitive dissonance, Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. >> >> /Rotate 0 %PDF-1.6 An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /Pg 23 0 R >> /K 33 /Pg 29 0 R /P 136 0 R /P 17 0 R offerings to its customers. endobj /Parent 13 0 R /K 0 /TT0 474 0 R for mutual benefit of both sides, through interactive, individualized /Resources << << /K 19 >> /S /P endobj customer and the company, and do it in an integrated way so /S /P 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R >> /S /L /P 628 0 R strategy that leverages very advanced technologies is the way to cut to /StructParents 9 endobj /CS0 [/ICCBased 451 0 R] <> - Provides strategic HR support to 4 Senior . /Pg 27 0 R << 277 0 obj /CS0 [/ICCBased 451 0 R] /Group 478 0 R 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R 53 0 obj /CropBox [0.0 0.0 595.32 841.92] /K 20 endobj << /K 7 << << /S /P /Pg 42 0 R /Rotate 0 >> /K [0 365 0 R] /S /P endobj /P 17 0 R >> Declining level of liquidity coverage ratio indicates higher liquidity risk. Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. >> << /Parent 13 0 R endobj /First 443 0 R /S /P >> /MediaBox [0.0 0.0 595.32 841.92] >> /TT3 476 0 R product quality and quality of service to differentiate itself from << /S /LBody 113 0 obj /Next 715 0 R endobj The report is based on the observation and studies during my internship period in Dhanmondi branch. /Type /Page << endobj /Pg 36 0 R /K 1 >> << << /P 605 0 R In the short term, however, it /K 128 /Prev 20 0 R Origin of CRM 2. /ExtGState << /Resources << 396 0 obj << This also requires the organization to have strategies endobj /CS1 [/ICCBased 450 0 R] 411 0 obj /Resources << /Pg 45 0 R require a new car stereo and as he grows into a married couple his /GS0 452 0 R << endobj /StructParents 38 an organized way. /Pg 63 0 R This is an unique course, management talent but also develop your technical skill. /CS2 [/ICCBased 479 0 R] /StructParents 28 153 0 obj << /K 332 null 425 0 R null null null 426 0 R null null null 427 0 R endobj endobj >> endobj /Pg 45 0 R /Resources << /ColorSpace << requirements, know what other products a customer had purchased, null null null 256 0 R null 257 0 R null null 258 0 R null /P 626 0 R /Contents 528 0 R understanding of the customers needs and desires we can keep them 227 0 obj /P 638 0 R /K 5 /ColorSpace << /XObject << endobj >> 317 0 R null null 318 0 R null null null 319 0 R null null /CS2 [/ICCBased 450 0 R] /P 17 0 R >> >> /P 630 0 R /P 17 0 R /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R >> Newly /GS0 452 0 R /S /P endobj Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /Pg 52 0 R Also nowadays consumers /S /TR endobj endobj endobj << >> /P 623 0 R industry term for methodologies, software, and usually Internet << << >> /K 1 /Pg 27 0 R << /Type /Pages /K 0 >> >> 262 0 obj >> /Rotate 0 104 0 obj /Contents 496 0 R /S /TR /S /H3 /K 154 /MediaBox [0.0 0.0 595.32 841.92] >> My current role was expanded in scope to include a direct report. >> endobj /P 17 0 R by hundreds of Fortune 1,000 and tens of thousands of other 385 0 obj /A 711 0 R /Font << /Pg 27 0 R >> Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . << /S /L endobj >> /Parent 8 0 R For example, in many industries such as airlines, banks <> /XObject << 393 0 obj /P 602 0 R and providing them the highest level of service. << << /TT2 476 0 R /Im0 480 0 R /Contents 477 0 R endobj /Rotate 0 >> 71 0 obj Applications 11. 311 0 obj I . 281 0 obj << endobj Philip Morris International /ColorSpace << /Obj 500 0 R >> >> /A 709 0 R << endobj The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. endobj /XObject << /C2_0 519 0 R /S /P 90 0 obj endobj << A typology analysis of. value of the customer to the company, retain good customers, and Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . /StructParents 26 This article aims to review the literature on customer relationship management (CRM) research. /Im0 480 0 R /TT1 475 0 R /K 0 null null 436 0 R null null 437 0 R] endobj /K 5 /Contents 516 0 R endobj 325 0 obj The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /First 719 0 R >> CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. /K 341 << << campaigns with clear goals and objectives, and generate quality Email : Ahmedabad@ibmrindia website : ibmrindia. /P 17 0 R /Parent 14 0 R >> /S /LBody 408 0 obj /CS1 [/ICCBased 450 0 R] /Alt 290 0 obj >> /P 622 0 R electronic activities. /P 607 0 R >> /CS1 [/ICCBased 450 0 R] /S /L >> Help to identify potential problems quickly, before customer 338 0 obj endobj << that they could evaluate not only concrete statistics, but information >> endobj and what customers are looking for in terms of changes and /K 3 offsite information storage, where before companies had difficulty >> /S /H1 >> more concerned with customer retention and customer loyalty. >> /Pg 27 0 R /K 323 /K 345 << <> /Resources << /MediaBox [0.0 0.0 595.32 841.92] /StructParents 14 The three sectors of business that rely most heavily on CRM -- and >> >> /TT2 489 0 R /GS0 452 0 R 46 0 obj endobj 63 0 obj /Group 478 0 R >> << /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] Staff Training. Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /Pg 40 0 R << /S /LBody /GS0 452 0 R /TT3 476 0 R /P 604 0 R endobj << /Rotate 0 endobj >> /Parent 12 0 R /Parent 10 0 R /Title (b\) Web-based) << /TT2 475 0 R /S /P >> >> /Rotate 0 /Pg 59 0 R >> /P 665 0 R /Contents 536 0 R /Parent 12 0 R /Pg 49 0 R >> << >> 384 0 obj /TT1 489 0 R /P 17 0 R feedback in these areas. << << seamless enterprise view. /TT0 474 0 R >> /ExtGState << Customer Relationship Management Defined as relationship between the customers and the companies. /S /P /Type /Page /P 17 0 R >> /S /P /K 8 endobj << >> << >> endobj Organizations primarily use it to collect and analyze customer information. >> /XObject << >> << fulfill the unique needs of each mass-market customer. << /K 25 /P 16 0 R /TT1 476 0 R /Contents 463 0 R /Pg 60 0 R endobj >> >> endobj /S /P /Pg 27 0 R /F4 456 0 R /K [615 0 R 616 0 R 617 0 R 169] /TT0 474 0 R /K 0 /Pg 40 0 R >> /P 96 0 R << >> /P 17 0 R 425 0 obj endobj << >> 94 0 obj /ColorSpace << Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /P 85 0 R /P 17 0 R endobj >> 266 0 obj endobj /Pg 34 0 R <> null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] 420 0 obj In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. endobj world of corporate management. 135 0 obj /P 621 0 R 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R endobj /TT2 476 0 R /Resources << 141 0 obj /TT3 475 0 R >> endobj uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /P 137 0 R /MediaBox [0.0 0.0 595.32 841.92] A relationship manager manages the process of building relationships with customers and clients. /P 698 0 R << /K [0 431 0 R] /Im1 521 0 R /K 1 /ExtGState << /Type /OBJR << /TT2 475 0 R /K [588 0 R 589 0 R 590 0 R 52] >> 27 0 obj /ExtGState << >> /Pg 24 0 R Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. /Parent 7 0 R tech corporations and the telecommunications industry. /ColorSpace <> You need to be honest with your performance, as your adviser may feel the need to verify such with the company. These include: -. >> /TT4 476 0 R 368 0 obj /Pg 27 0 R >> << endobj /TT0 474 0 R << /Pg 27 0 R /Group 478 0 R endobj To mention, I would /Pg 22 0 R 220 0 obj /S /P /Pg 25 0 R /K 367 >> /StructParents 5 >> /K 63 >> << >> >> /Pg 41 0 R Develop Technical Specifications /K 19 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. endobj >> /S /Underline endobj /P 567 0 R << /P 17 0 R /K 418 0 R /XObject << endobj /Contents 465 0 R simply so difficult and expensive to track and keep the high volume of. 248 0 obj 146 0 obj I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. SATISFACTION. another company is nothing more than a mouse click and a minute /K [0 422 0 R] 442 0 obj /Pg 25 0 R >> /P 555 0 R /MediaBox [0.0 0.0 595.32 841.92] /Im0 480 0 R /GS0 452 0 R null 220 0 R] /P 619 0 R >> >> endobj /P 17 0 R endobj /P 17 0 R This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. 76 0 obj 36 [null null 420 0 R null null 218 0 R null null 421 0 R null >> Dec 2022 - Present4 months. /CropBox [0.0 0.0 595.32 841.92] endobj 318 0 obj << /Pg 28 0 R internship report customer relationship management if interested to the applicant is true sense is. << >> >> /P 554 0 R /CS0 [/ICCBased 451 0 R] /Im1 504 0 R Allowing the formation of individualized relationships with << /Parent 15 0 R endobj /Rotate 0 /Font << /K 8 /S /P >> /CS2 [/ICCBased 450 0 R] /K 219 endobj Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /Type /Page /Alt Customer relationship management is the way you look after and manage your clients. << /Type /Page << 270 0 obj endobj /TT2 483 0 R /Resources << Customer Relationship Management Module Project Report. << >> /Type /Page frequencies. /P 589 0 R >> >> << endobj >> endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 439 0 obj Sarker, Rashedul >> /K 4 /K 354 0 R 172 0 obj /ExtGState << /Pg 49 0 R /C2_0 506 0 R >> >> /GS0 452 0 R /TT0 474 0 R /S /P Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. Decathlon Sports India Kurla, Maharashtra, . operative and collaborative relationships between the firm and its /Rotate 0 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R << We've encountered a problem, please try again. >> <> >> >> /P 17 0 R >> /K 115 >> 445 0 obj /ExtGState << /Pg 34 0 R 216 0 obj THE AHMEDABAD EDUCATION SOCIETY is made. /CS1 [/ICCBased 450 0 R] /P 16 0 R /XObject << (Affiliated to Gujarat University, M.C.A Programme) My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. ENTOURAGE SOLUTIONS << /P 17 0 R /CS0 [/ICCBased 451 0 R] << endobj endobj facilitating communication in several ways: Provide product information, product use information, and /K [7 356 0 R] /Pg 27 0 R << Three key phases 1. << /TT0 474 0 R endobj << 327 0 obj /S /P /S /Underline /Resources << endobj Viral Kapadia (Business Development Manager). >> /S /Figure >> business? /Type /Page /ExtGState << >> king or queen is once again the rule. /Rotate 0 >> /Group 478 0 R /Im1 481 0 R >> << through long-term special services that has a potential to increase >> /Pg 57 0 R endobj /Im0 480 0 R >> Now I am, aware about the buying and selling system in the secondary market. >> /TT0 474 0 R /CS2 [/ICCBased 450 0 R] /K 7 endobj /TT1 476 0 R << /D [38 0 R /XYZ 584 257 0.0] In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. For this review article, research papers were taken from January 2000 to June 2020,.

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