The union was . This cookie is set by GDPR Cookie Consent plugin. 22h52, Hi. If the engineer is already working on the fault, then you won't be able to change the appointment. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Engineers from Openreach managed to cut our telephone line while they were working on our road. on Do openreach/ BT engineers work 24/7 ? Hey,@zoni23welcome back to the community. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Your salary Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. They will try and get you . Accept cookies to experience the full functionality of this page. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Is Openreach a Good Company to Work For? - How I Got The Job Super helpful and knowledgeableman. If you already have an ONT, its very quick to get connected. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". They will call you to confirm their arrival time and to find out about any access requirements. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. 1. But opting out of some of these cookies may affect your browsing experience. Working from home no service passing the buck. Noisy faults often dont show up on a line test result. Engineer call outs and costs | BT Business You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. on Within 10 working days, Openreach will have completed their survey. Your working hours Our engineers work 37.5 hours a week. Working at Openreach: Employee Reviews | Indeed.com Well, by fiddling around on the Internet you have found me! BT on Twitter: "@katenoblett The engineers work for Openreach not us BT Openreach What a great place to work! We have a range of ways to get in touch for new and existing customers. The re-branding exercise actually started, in a very low-key way, a few short . An engineer will install an ONT at your premises to connect to the nearby fibre cable. Well send you a text with your engineers name and mobile number. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. If you need help email your.problems@observer.co.uk. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Contact BT for help and support with your BT broadband, TV, home phone or mobile. New grading structure. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. This cookie is set by GDPR Cookie Consent plugin. I have a line fault that needs to be fixed. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. All depends when your manager wants you I guess. Try their website here. Come home no Internet. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. BT. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. . This depends on the apprenticeship you are applying for. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Missed appointments. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Very rarely. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Job Responsibilities: Undertake poling when required Work on Man found dead after Abergwyngregyn river search named - BBC News We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. If the work is not complex, theyll carry out all the external work required. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Register (or login) on our website and you will not see this ad. It does not store any personal data. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. First, Openreach will send an engineer to assess how much work is needed. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. BT. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Myself and my team cover the whole of the UK. You might not need a visit, just the right advice and help to identify the problem! During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. 30-03-2021 Openreach is the UK's digital network business. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. as per usual ,engineers working across the road and our broadband goes down. Complex Engineering Reception and Triage. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Simon Donegani - CER / Field Insights - North England - Openreach The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. 10. I need an engineer to come to my premises to fix a broadband fault. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Your just as rude! business and public sector, Media They'll aim to do this within 5 working days of you placing your order. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. These cookies will be stored in your browser only with your consent. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life . Technical support. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Do openreach/ BT engineers work 24/7 - thinkbroadband Work Experience. Graduates & Apprentices - Early careers - Careers | BT Plc The BBC is not responsible for the content of external sites. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Is there an Openreach Engineer in the house? - Page 1 - Jobs Well remotely activate a port on the ONT. @bt_uk. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. 01-04-2021 This is how life was back then. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. @richthestag. Include an address and phone number. 2023 BBC. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Help and support; Contact BT; Back. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Members of the Communication Workers Union (CWU), including call centre. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. The cookies is used to store the user consent for the cookies in the category "Necessary". The ISP said it can take up to 72 hours. This cookie is set by GDPR Cookie Consent plugin. What are the time slots for Openreach engineer appointments? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Fibre Engineer - jobs.bt.com Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Training is rushed, clothing is poor and supervisory support is weak. on When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. New Phone Installation for Broadband | How Long Does it Take? What's If you currently work for the BT Group please apply directly through the Internal jobs board. BT Openreach SFI2 Engineer Visits. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. The cookie is used to store the user consent for the cookies in the category "Performance". Youll be sent a new hub, so keep it somewhere handy. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Openreach Trainee Engineer Reviews | Glassdoor My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. ", http://www.speedtest.net/my-result/3167201384. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Not really a good service from BT. When you contacted BT, it said it had not booked that engineer and did not know about the work. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Jobs at Bt Openreach - Civil Poling Engineer First, Openreach will send an engineer to assess how much work is needed. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . The fault isnt due to fair wear and tear. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. BT promised two engineer appointments but no one turned up. Contact from abroad. Openreach will then be in touch to arrange when they can complete the work at your premises. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . For Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 If a charge is likely, well let you know. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Need to change your appointment? BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. We had to say we were from Openreach, working on behalf of their Service Provider . Then just follow our step-by-step guide to install your broadband yourself. Civil's don't have to give the hrs travel time as you have to start at a yard. A specific time cannot be given and access must be available for the entire slot. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. How long is the appointment? However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Well send you a confirmation email with your appointment date and time slot. Read about our approach to external linking. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. I'm wondering will there be engineers working on a saturday? Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. When you report a fault, we try and assess whether therell be a charge or not. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. This website uses cookies to improve your experience while you navigate through the website. Daniel Mark - Area Manager - Openreach | LinkedIn Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Normal for Openreach is 5 days a week 7.12hours a day. @bt_uk. You were left wondering if this was just a temporary fix. If this happens we'll text you, call you, or send you an email to arrange another appointment. Amount of compensation. Some advice for working as a Civil Engineer with Openreach I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Skype involved a presentation, then a capability and suitability assessment. Civil Engineer Jobs | Openreach A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. these comments are my own and in no way represent any company that i may or may not be linked too. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. However, you may visit "Cookie Settings" to provide a controlled consent. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own This cookie is set by GDPR Cookie Consent plugin. Damage to equipment within your premises caused by lightning or power surges. These cookies ensure basic functionalities and security features of the website, anonymously. 13h08. Some modules are disabled because cookies are declined. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! By clicking Accept All, you consent to the use of ALL the cookies. It's back to the future trying to get my BT broadband to work If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Read about our approach to external linking. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Installation day: What to expect Contact BT. Answered 26 October 2019 You will work long hours and not get paid for them . BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers The phone stopped working, and our broadband was down for about three hours but then came. bt openreach working up a pole today. Ex open reach engineer here, up until 5ish years ago. Ask questions and share tips with other people 24 hours a day. You might not need a visit, just the right advice and help to identify the problem! You can view these money saving ideas by clicking HERE. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Do openreach work bank holidays? - Plusnet Community He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Send us your details and we'll be in touch as soon as we can. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Well let you know if this happens. I saw one at a cabinet last Sunday afternoon. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. If the work is not complex, they'll carry out all the external work required. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. BT argued that you still received a partial service. Openreach UK Rebranding All its Logos and Engineering Vans Qube are employed directly by BT to do Internal Home Checks. 2. The ISP said it can take up to 72 hours. The installation takes around three hours and the Openreach engineer will need access to your property. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. The Communication Workers Union (CWU),. Log intoorder trackerusing your BT ID or order reference and postcode. It was reported a yesterday (I think). You can view these money saving ideas by clickingHERE. The strikes will take place on 29 July and 1 August. Just click on. Work programme gives an insight into life as an Openreach engineer. - Providing data governance through all operational teams in order to maintain and improve data quality. Theres no charge for most engineer visits. Phone Engineer My background-why I left the BT Openreach Job I loved Engineers from Openreach cut the telephone line while working in the street. Engineer installation | BT Help Compiled by Patrick Collinson. If you cant change your appointment, chat online or call us and we'll do it for you. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. 10 reasons to work for BT Openreach - VERCIDA That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. My Background as a Phone Engineer in Southend. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Openreach field engineer at BT Review | RateMyApprenticeship I could not recommend working for BT Openreach at all. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges.
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