Has anyone else encountered this and found a solution ? 23-04-2021 Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. on 20h31, on I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. While members are not getting emails, they do appear as posts on the Google Groups page. I can receive emails. The problem usually resolves its self in a day or two. Anyone else experienced this and got any suggestions on how to proceed? This site contains user submitted content, comments and opinions and is for informational purposes We have received reports that emails to btinternet.com email addresses are being blocked. Just one other thing that might be relevant. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. We'll need to look into this and we'll get back to you next week. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 3) Import all of your contacts from your old account to your new one. PaddyB. Sending or receiving email. The account I am using is Gmail (the google mail). I can send test messages to my iCloud e-mail but not other addresses. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Can I move my BT Email address to another account? This is going to need looking at by their email support team. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. The worrying thing is I don't know how many other emails I'm not receiving. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. I have a recent problem with my email service. But again got error messages which I now cant remember. Also, the web interface seems to be working just fine. 26-08-2021 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. I consistently receive this warning: whenever I try. A forum where Apple customers help each other with their products. Go back to: Email help. I expect that they are simply burying their heads in the sand and do not look at all. Announcements, Guides & Community Updates. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 15h31. 25-08-2021 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Announcements, Guides & Community Updates. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Emails from btinternet.com addresses not received. I have tried sending individual messages and simple test messages but nothing works. Rachel Rickard Straus, Financial Mail On Sunday Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. If everything works fine in webmail, you may need to check your program settings. Oops. only. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Any suggestions please, User profile for user: Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. This is exactly the same as my issue - with the 993 / 465 too. on P.S. ), on 5) Set up an auto-responder message on your old email address. Here are some answers to help you. Terms and conditions of the sale . 10-07-2019 TalkTalk allows you to access your email account for 12 months after you switch. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. This started suddenly about 5 or 6 weeks ago. The whole ISP domain is blocked. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Surely other services would similarly suffer. 20h13. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. So, I did checked around it seems that smtp is not working. Many have had the same address since they first went online many years ago. Might that apply in your case too? This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. BT need to deal with this at a high level, NOT an individual user's account. Have you had the chance to try the steps in the article below? on This sounds fiddly, but isn't necessarily. - edited All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. What do I have to change to make my emails send? Don't forget online banking, streaming services and social media accounts. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. This morning I clicked on the email icon on my phone and was again asked to login. The problem is also affected by the addressee. 3 users liked/thanked this post: When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. That sounds like something has been stuck in a queue somewhere. In my view, the Postmaster group are doing it the wrong way round. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. It's reassuring not to be alone. Accounts that are inactive for six months are deleted automatically. BT allows former customers to access a basic form of their email account for free. So hardly time for a timeout to have occurred. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 14-07-2019 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 15h24. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I feel there is something going between Google and Apple. . Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. It is very annoying, I hope you guys reach me out soon. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. on Thanks Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I installed the outlook App on my iPad and it works perfectly I'm afraid. I spoke too soon. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 26-08-2021 Looking through previous posts I see this has been a regular problem. BT internet email problem Hi. We appreciate you reaching out to us about Mail. About 4 days letter I get a reply saying the message could not be delivered. 14h56, on Go back to . . to know I'm not alone. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 21h18, I have got my email working again. Problems with email. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. MisterW, bobpullen. This amount is subject to change until you make payment. Having the same problem myself today - unable to send emails from my @btinternet.com account. This will work as long as your old email account is still active. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. on The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Send yourself a test email. I cannot find an obvious way of asking bt about this! This amount is subject to change until you make payment. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Unfortunately, it did not work. They also sent a test email from a PC using an outlook client and that didn't come through either. Comic should be in the grade given in the listing title. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 16:52 EST 04 Mar 2023 Not receiving @btinternet email. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 13-07-2019 14h00, on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 17h33. They must realise that they have a dreadful name. 15h27, on Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Its probably not directly relevant to your problem, but who knows with Apple!! If that doesn't fix the problem, see the next section. We repeated the test and the same thing happened. Then power on the phone and iPad and tell me if it still has the problem. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake.
