KAY at Your Service. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I want to speak to a DISTRICT MANAGER. (Trade-ins are not accepted at kay.com.) Click Here to learn how to determine your ring size. (Exchanges cannot be made at kay.com). Their telephone number is (845) 564-2205. Do not buy from them. Not an email. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Posted Meghirdetve tbb mint 30 napja. We were told the possibility of recovery was highly unlikely. This situation became the most unprofessional experience of our lives! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. color: #515666; Fix for a reasonable amount. I paid to have it fixed once and waited, so i think thats fair. border: 1px solid #515666; Useful. I hardly wear the ring, and Ive spent close to 14,000$ on it. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Yes, special order items are able to be returned. I ordered a necklace for my aunt for Christmas. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Claim it and get a lot of features. 327 Get questions answered and resume your conversations easily! Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Can I have someone other than me pick up my order? The whole experience has been awful, do not shop at Kay! Kay Jewelers P.O. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Top of the Page, What is the difference between white gold and platinum? If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Top of the Page, Do you offer any warranties on your merchandise? Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. } Also bought Avery the bear for st Jude hospital great cause. I am beyond frustrated with the service department at Kay Jewelers. Please note that all salary figures . She returned my call within an hour. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Very disappointed with kay. Average Customer Rating. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. I have also spoken to customer service at corporate. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. She was very nasty with me and at first refused to listen to the entire situation. Please see our return/exchange policy Order--number [protected]. KAY Outlet offers engraving on select merchandise. It can help you save $200 OFF on your orders. Text (855) 221 - 6255. Visit Kay to find your dream ring today. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . It was 25% off. We appreciate that you've chosen Kay Jewelers. Top of the Page, How long do I have to pick up my merchandise? We encountered an issue signing you up. (Engraving is not available on Kayoutlet.com.). I call to have it fixed and was told no. This company is HIGHLY UNPROFESSIONAL. No help this company. Don't worry, the conditions for using this coupon are very broad. Unless I can find my repair slip, they will not replace it. Compare Payment OptionsGift Cards. A worker name Susan immediately was pressuring my boyfriend to buy right away. I wish they could be bottled and distributed for anyone doing their job everywhere. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . I still had the Diamond, so that was to remount & fix the prong. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. transition: all 0.5s ease; What do I need to bring with me to the store to pick up my order? They claimed some orders were not able to be cancelled and mine was one of them. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! The size was incorrect! This being, because it wasnt inspected. Totally understandable. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I contacted customer service and they do not have the ability to push the transaction out or expedite. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? That didnt help me at all. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. The earrings physically broke on second wear, in February. If you have a payment history and your account is in good standing, you may be . Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Use this comments board to leave complaints and reviews about Kay Jewelers. I just LOVE MY NEW BEAUTIFUL NEW RING. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Doesnt seem like much but its a $600.00 difference. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Design-a-ring: Affiliate disclosure: Hotdeals.com uses affiliate programs for The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Cancelled order and full refund because it was within a half hour of purchase. Sunday: 12 PM 9 PM ET. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. color. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. On May 27, 2022 Picked up ring from Kay. This company is a SCAM with jewelry. A special ordered item is created upon request. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. I have two options: a. Whenever I purchase jewelry I always go to Kay Jewelers. Be the first one to find this review helpful. Sorry I didn't listen to my friends. To my surprise she worked it out so that I got a beautiful NEW RING. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. If you continue I placed an order on December 23 and decided the same day I did not want to make the purchase. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. I am pleased with Kay Jeweler. This review was chosen algorithmically as the most valued customer feedback. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. They are the WORST company to deal with for a refund. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. They use them, abuse them and then let them go!!!! The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. a:hover { Not very customer friendly, Desired outcome: By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. That man was at that store every time I came in. Don't hesitate to place an order now. Unsubscribe at any time. In our experience with Kay, we have had several frustrating experiences. About. Top of the Page. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Click here to get notifications about new complaints of Kay Jewelers. border-bottom: 4px solid #515666 !important; Unsubscribe easily. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. For a price quote on specific engraving requests, please visit your local KAY Outlet store. You will be required to sign for your merchandise when you arrive to pick it up. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. without changing your browser settings you agree to their use. Unfortunately it was too small, so he took it to Kay's. That's why we offer several ways to pay. This complaint was posted by a verified customer. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Personalization services: ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Purchased a Diamond ring 6 months ago & the center Diamond fell out. cart reminders from KAY at the cell number used . Do all rings come in the same size or are there different sizes available? Learn more #greatcause. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I also went to the doctor to ask about and probably have to go back since its getting bigger! Bought wife earrings for Christmas, purchased on 12/24, cost of $642. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. I will be sure to share this with everyone I know. color: #515666; Set a time to meet online or in-store, and we'll meet you, ready to help. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Also to let employees know they should not ask personal questions like their social. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Great Staff and very pleasent and helpful. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Please see our return/exchange policy. Top of the Page, What is Kay Jewelers return and refund policy? Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. It's a wedding band. It looked like they played soccer with the ring. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. I took my jewelry in for inspection and found that the ring was broke. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. In addition they replaced the setting for the other earring for no". MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Pinterest (Visited 147 times, 1 visits today) You may also like. I was they would call me by end of the day to let me know, off they did not calll. ConsumerAffairs is not a government agency. She then said she would be escalating to district manager. Kay Jewelers offers engraving on rings. Learn more Both gifts from my husband were purchased at this store and I had the receipt. I customized a wedding band for my fianc and it was a mess. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. We owed $320.00 as of Nov.10, 2022. Ring sizing service will take up to three additional business days. Text (855) 929 - 4190. FAQ. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. I highly recommend this store and customer service representative.
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