ebay seller doesn t accept returns

You don't accept returns in your policy and the buyer changed their mind about a purchase. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. - edited The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. The buyer requests a return in their My eBay and you'll be notified by email. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. if (document.context) document.write ("&context=" + escape(document.context)); Returns should be sent with tracked shipping that can be independently validated. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Enter the amount you wish to offer the buyer. No support for sellers in these cases. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. 04-18-2022 A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. I just sell locally to avoid all shenanigans. You accept returns in your policy and the buyer changed their mind about a purchase. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Keep in mind that some returns can remain open for up to 35 business days. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Select the percent you want to deduct from the refund amount. This is a good option for low-value items. You have 3 business days to respond to the request and resolve the buyer's issue. SeePartial refund guidelines. We've outlined your response optionsbelow. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. I've tried sending messages, and all he says is "it doesn't work". var m3_u = (location.protocol=='https:'? In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. The buyer claims the item is not compatible with his mobile phone. But once . if (document.mmm_fo) document.write ("&mmm_fo=1"); Whether you need to accept the return depends on their reason for opening the return. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. We've outlined yourresponse options below. Welcome to the Returns board! How to issue a partial refund after the item is returned. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. What if any recourse do I have in this situation. Attach the label from your desktop or mobile device. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Returns not accepted is outdated online. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Buyer takes blurry 1990s cell phone photo and returns a different item. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. Buyers can find estimated delivery information in their Purchase history. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . var m3_r = Math.floor(Math.random()*99999999999); If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. 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Sorry if these are easy answers, I've never done this before! What is defined as damaged, faulty or how it is described can be completely different things to different people. Please use this in a story so everyone knows. Enter a return merchandise authorization number, if you use them. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. You can choose to add a message to the buyer. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. A dialogue will open as you type your search terms. For example, you may haveopted to automatically accept return requests. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Big surprise there. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. The amount he wanted back was pretty much the whole amount once I deducted shipping. This is a good option for low-value items. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. eBay may step in without the buyer asking, if the seller didn't respond to the return request. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. See Partial refund guidelines. On the next page you'll see the refund amount. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. The buyer returned the item used or damaged. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . You probably won't win, but if you don't call, the chance of you winning is ZERO. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. 04-18-2022 See the table below for guidance on issuing a partial refund. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Need to report a problem or not sure about the next steps? You can also find more information in our full article below. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Fill in the total refund amount (s) and the return reasons. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. If a seller loses a chargeback they may be eligible for payment dispute seller protections. the seller life. Tip. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). This can be useful when the buyer isn't completely satisfied with their purchase. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. They say, Buyer beware but what about the sellers? If you offered free shipping, you'll need to refund the buyer the full amount of the item. i probably get osmo pocket instead." Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. The return is treated as if the item didn't match the listing. 01:38 PM If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Extortion is now excusable as long as buyer mails you back anything including a brick. Start a return. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. When a seller opts to 'not accept returns' it can be a benefit to buyers. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. This is a good option for low-value items. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Proof that the buyer collected the item Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). So they can make it sound as the 23 days was trying to help you. So let me get this straight? Answer (1 of 15): You get a refund. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Select the percent you want to deduct from the refund amount. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. My seller rating on eBay is 100% and I have had an account on eBay since 2009. For returns and exchanges less t When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Create a list of items the rule applies to. Help for buyers and sellers. Give your rule a name and then select Save and turn on. 04-18-2022 You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. In the last two cases the buyer keeps the item and gets refunded. Evidence of successful delivery to the authenticator For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. There is no more seller protection. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. You have 3 business days to respond to the request and resolve the buyer's issue. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. For most purchases, buyers are refunded to their original payment method. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. What in the actully insanity is this? As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. The seller may exclude original shipping costs from the refund. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Slow but it beats the stress and aggravations. You can also open your Returns dashboard and select View return details from beside the item. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Open a Disput. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Returns related questions? This is a good option for low-value items. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. //]]>-->,