The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. we have taken enforcement action. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Video messages to our community from our Physicians and our Staff. Learn more. 30 July 2013, We found that people received care that met their needs. This is not my first experience of this hospital not checking information relayed to them by 111. We received information from the trust and other bodies monitoring the trust. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Rowley Regis, Allied health professionals made up the largest group of staff required for imaging services. Visit https://www.careopinion.org.uk Mill House Coffee is []. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Staff were still not always using clinical judgement alongside NEWS scoring criteria. One person we spoke with said, 'I have no complaints about this hospital. Out NHS is amazing all staff were professional and amazing. I want to especially thank the There are six bands within the monitoring system so this Trust had a relatively lower risk. 2654/1783). Good One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Our mission is simple: Being the best because, we care. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. I was looked after from the time I arrived until the time I left by very compassionate members of the team. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Every member of staff I encountered was friendly professional and put me at ease. Our rating of responsive was requires improvement overall. Pensnett Road, Dudley, West Midlands, DY1 2HQ. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Have you experienced something like this, here or elsewhere? The BBC is not responsible for the content of external sites. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. There are no community services for inpatients or children and young people. Patient Experience Team. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Full blood test, chest X-ray and seen by dr for my results within 3 hours. We provide healthcare in hospital and the community. Your staff could not have been more professional or efficient. About: Again thank you and i would recommend this hospital to all my family and friends. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Staff were really lovely. They really invested time in me and understanding me. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. 12 July 2019. The trust took immediate steps to put this right. psychotherapist for the kindness they showed me. It is great to hear that you received excellent care and treatment in the Emergency Department. "We are working closely with HSE in relation to this matter.". Staff understood their roles and responsibilities under the Mental Capacity Act 2005. (Purple), High Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. I replied that I knew this. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. 28 March 2013. Cant fault the staff and the service. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Your information helps us decide when, where and what to inspect. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. The senior led team will review you on a daily basis, including weekends and bank holidays. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. A fantastic level of care was provided for my daughter while here. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Suspended ratings are being reviewed by us and will be published soon. The improvements required by the trust were within the grasp of the trust and its leaders. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Patient Experience Team. All the best and take care. Can Nigeria's election result be overturned? Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. the service is performing exceptionally well. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. This condition related to the provision of specialist medical in reach and support into the emergency department. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. People told us that they were given choices about meals and drinks so that they received things they liked. One person said, "I have had good treatment, I couldn't ask for better. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Russells Hall Hospital Guest hospital is a satellite hospital which offers additional outpatient facilities. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process.
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