then the employee has changed 1 company and 1 job. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. You can also receive alerts via instant message. This training will take place during the first 5-weeks of your employment, and the hours are full time. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Express yourself in an open and honest manner Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. This is a 6 months project and we offer Full Time Shifts (Rotating). Cons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Are you interested in helping us shape the future of work and life for organizations, people and their families? Alight Solutions San Juan is looking for real people, who are passionate about customer care. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representative Tasks. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. #beAlight Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. See office directory Customer Care Representative Human Resources. Alight also offers a comprehensive benefits package. Full Time Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This may include additional research and ongoing casework. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Location: San Juan, Puerto Rico. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Check out our open opportunities below. Stay updated on our new opportunitiesJoin our. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. https://www.consumer.ftc.gov/articles/0243-job-scams. * Call Center and Hospitality experience preferred. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Join our team. Find out if you meet the requirements! Training will begin for this class on Monday, May 1st The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We recognize the importance of a work life balance. * Able to work independently and to adapt to a rapidly changing environment People can always trust us to say what we mean and depend on us to do what we say. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. * Demonstrate a high level of confidentiality and professionalism Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. You will You can deactivate or delete job alerts by clicking the button below. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We want towelcome you to learn more aboutAlight and our Customer Care team. Find out if you meet the requirements! The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Please note that all salary figures . Alight Easy 1-Click Apply. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. View Job description, benefits and responsibilities. Cons Visit the company website to obtain information on the company and review the job description prior to your interview. Alight Solutions Easy 1-Click Apply. At Alight Solutions, we are reimaging how people and organizations thrive. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Learn more at . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * Be kind and compassionate This role requires that qualified candidates must reside in one of the following states: We strive for Excellence Every Day by collaborating with our clients and colleagues. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Try to use specific examples from your work or school history that relate to the question asked. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Our story starts with a simple universal truth: Every business is a people business. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Our story starts with a simple universal truth: Every business is a people business. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. We strive for Excellence Every Day by collaborating with our clients and colleagues. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. . Visit investor site Looking for an Alight office? Find the best jobs in the US, apply in 1 click and get a job today! With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The mission of our customer care teams exemplifies the need for humanunderstanding. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. There is no travel required for this position. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Copyright 2023 Grabjobs Pte.Ltd. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Find contacts: direct phone number, email address, work experience. Interested in Workday positions? Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our people are our greatest assets at Alight Solutions because People Matter! This is a 6 months project and we offer Full Time Shifts (Rotating). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Additional pay could include bonus, stock, commission, profit sharing or tips. We strive for Excellence Every Day by collaborating with our clients and colleagues. Si es as , entonces ReedGroup es para ti! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. View Job description, benefits and responsibilities. Alight believes diversity should be visible, valued, and sustained throughout the organization. This job listing has expired and the position may no longer be open for hire. Carry out monitoring visits to verify information provided by . Our story. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. We strive for Excellence Every Day by collaborating with our clients and colleagues. Because transformation takes a workforce. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You will be notified during the hiring process which checks are required by the position. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming At Alight, we believe a company's success starts with its people. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We are forthright and genuine when we speak. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. These teams are a critical component of Alights health care,retirement and HR-delivery services. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. 2023 Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Find out if you meet the requirements! Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. At Alight, we are reimagining how people and organizations thrive. Customer Care Representative Greater Toronto Area, Canada. Every colleague shapes how Alight can become better, stronger and brighter together. Our story starts with a simple, universal truth: Every business is a people business. We understand the powerful human connections that create success for organizations. Benefits start on your first day of employment, Programs & activities that give back to our. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Reporting Relationships Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Help us reimagine how people and organizations thrive! Location 2023 Snagajob.com, Inc. All rights reserved. At Alight, we are reimagining how people and organizations thrive. View similar Customer Service / Guest Services jobs below. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. This position supports Alight s benefits administration and HR BPO platform businesses. HDHP or PPO available., At Alight, we believe a companys success starts with its people. See our awards. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Care Representative - with Growth Opportunities at Alight today! * Excellent communication & collaboration skills with strong ability to empathize with customers * Create and update employee files in database, as authorized. They may often give instructions by phone and besides performing clerical tasks, they also assist . We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Must be able to work a flexible schedule based upon high call volume needs. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) A 401k plan that includes a corporate match. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Customer Service / Guest Services, Part-Time It is a very convenient Job I have ever worked. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Health insurance is either BCBSIL or Kaiser depending on where you are located. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
