Use the same ticket when you exit. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Once you do that, it will show up in your account. Comfort VIP Best of the best seats in Comfort Class! How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. You can order a card and value online but note we can only mail cards to domestic addresses. This page includes when value is available, online orders, different types of value, and blocked cards. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Otherwise, you will be logged out automatically. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep After we collect payment, we will send you an email confirming this. If your card is registered, contact us so we can block your card from further use. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. The outside viewing deck does not have reserved seating. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Can I get a card at an airport? As others have said, it's RFID interference with other cards that's likely the problem. All rights reserved. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Your session is about to expire due to inactivity. Riders are encouraged to get a Clipper Card to avoid the surcharge. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Select Clipper card and follow the instructions to add a card and load value. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. You have up to 6 months to spend down your balance, so you can load the funds. New to Clipper? If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Why wasnt I notified this would happen? Report a lost, stolen, damaged or defective card and discuss replacement options. The discount is even greater if you add multiple nights! Cookie Notice Clipper cards pending pass? Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. 2020, Metropolitan Transportation Commission. You can also order value at the same time. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. It depends on how you buy your pass. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. A: You made me laugh, thanks! Hotel Package: Non-refundable within 4 days of travel date. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. The exception is BART HVD, which will be available the following day. This page includes Proof of eligibility, Eligibility change, and Balance transfers. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. So if your primary funding source is declined, your order will be charged to your backup card. Boarding starts 1 hour before your boat is scheduled to leave. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Log in to your account with the email address we have on file and provide an updated email address. Limited-use tickets are not available on phones. The card reader at Caltrain stations. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? HVD applies only to BART rides. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. This means we couldnt process your payment for automatic reloading. On the cable car, the conductor carries a handheld card reader. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. 213-204-2900. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. 2020, Metropolitan Transportation Commission. If one does not use the Clipper card for six months, it can be frozen. A single beep and a green light means you paid for your ride. We will automatically send a declined payment notice to the email address in your Clipper account. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Thats why we say to allow a few extra days if you are picking up your value on a bus. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. You will select your seats when making your booking. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. In addition, we offer a full range of beverages options, including locally-distilled spirits. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Fares are based on distance traveled. New to Clipper? You can use Clipper cards on all Bay Area transit agencies. Our departure times between Seattle and Victoria vary seasonally. Pay With If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This might take a few seconds. My card/value was blocked due to an expired credit card. Muni Fares & Passes. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Choose to stay logged in or to log out. The terminal is located on Alaskan Way at Pier 69. Contact your programs administrator for instructions on replacing a card. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. To find out more information about replacing an RTC card, please visit 511.org. After the end of the sales window, be prepared to pay your fares with cash value. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Clipper card says still in progress . If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Prior to that he was an assistant sports editor at the paper from 1984-1987. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Using Clipper. Email: FanAssist@Clippers.com. See the. Open the Clipper app and select the card you want to set up for Auto-Reload. Funds added using Apple Pay and Google Pay areimmediately available for use. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Clipper automatically checks for a valid pass. For all other cards on your phone without HVD, value will be available immediately. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). You must apply for an RTC Clipper card in person at a participating transit agency. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. There's no need to open an app. What is the difference between a limited-use ticket and a Clipper card? Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Try tagging your card again. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. You can also carry on one small piece of luggage and one personal item. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Learn more about Clipper START and how to apply here. While Clipper is used to pay for BART, it is not a BART product. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Learn more on our luggage policy. Discounts; Where to Use; Locations . Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If you want to change your class of seating, you will need to reach out to our Reservations team. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Call (877) 878-8883 to order from a Customer Service Representative. Can I load value on my mobile phone at a transit agency ticket office? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Select Clipper card and follow the instructions to add a card and load value. What should I do if my card is lost or stolen? You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. I'm visiting the Bay Area. We've made it easy with quick guides to every service on Clipper. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. EMAIL US. How do I add value to a Clipper card on my phone? You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. If the condition evaluates to false (.F. I loaded value online, but when I tried to use my card, it wasnt there. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Check out our virtual tour of the Victoria Clipper V! The Google Privacy Policy and Terms of Service apply. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. You can also set up Clipper on your phone through Apple Wallet. Please plan accordingly and allow sufficient time. Three beeps and a red light means your card wasnt accepted. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Some transit agencies charge fares based on distance or zones. We offer a variety of discounts as outlined here. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Key Clipper information translated to Chinese. BART. You will select your seats when making your booking and may choose between the lower or upper deck. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Clipper: Clipper is the all-in-one transit card for the Bay Area. Make sure you always have a current email address on file. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. All rights reserved. Check out the r . Within each class, there are upgrade sections as well. Funds are immediately available when added using a vending machine at BART. If you have a monthly pass, it will obviously expire at the end of the month. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. You can use them to load and reload cash value and passes and take advantage of any available transfers. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. We also offer special discounts for children and military personnel. For account-related TDD/TTY: 711 or 800.735.2929. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Please call 800-888-2535 or submit your request via our contact us page. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard.
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