Contact Us - Customer Service Phone Numbers & Chat | Frontier SUPPORT Contact us Self-help tools Run support wizard Check order status Check ticket status Additional support Check for outages Visit Frontier Help Center Get in touch Chat now Call us Multilingual support Need help fast? This report provides a snapshot of the U.S. Executive Branch priorities via daily schedules and the prior day’s press releases. In January 1995, the company acquired 5,000 access lines in California. The following divisions were sold: Citizens Communications acquired the Frontier name and local exchange properties from Bermuda-based Global Crossing in 2001. A Frontier Communications is seen on the building at 805 Central Expressway South in Allenon Nov. 7, 2016. This means all residents from all 3 phases of the community may now call in for appointments. DSL. A telecom company that's had longtime operations in North Texas has signed one of the biggest recent Uptown Dallas office leases. [39][40][41] Frontier later retracted the rate increases and installation fee, but has not reclaimed franchises in the cities that it relinquished and not before losing Fiber TV subscribers.[42]. GTE Northwest lines in Idaho became part of Citizens Telecommunications Company of Idaho. ~Naomi, @chunlisays The advertised deals are for new customers only, but we do also have offers for existing customers. Average reply: (10 hours) Expect replies: 24 hours, 7 days. Just send us a direct message, @MuddMoney Hi there, I appreciate you reaching out to us on Social Media! which is 6 days away. Frontier Communications is 49% female and 51% male company-wide. Maybe they wont honor a rebate they promised. Frontier purchased the naming rights to venues including: Frontier's services are available in the following states:[50][51][52], Frontier Communications former headquarters in, Global Crossing and Commonwealth transactions, Citizens Telecommunications Company of West Virginia, Citizens Telecommunications Company of the White Mountains, Citizens Telecommunications Company of Montana, Citizens Telecommunications Company of California, Citizens Telecommunications Company of Nebraska, List of United States telephone companies, "Form 8-K Departure of Directors or Principal Officers; Election of Directors; Appointment of Principal Officers", "Frontier Communications Corporation 2020 Annual Report (Form 10-K)", "Citizens Utilities acquires telephone properties in California", "Citizens Utilities acquires Alltel properties in West Virginia and Oregon", "Citizens Utilities Acquires Alltel's Nevada Properties", "Citizens Utilities in $1.65 billion deal with US West", "Atmos Picks Up Citizens' Louisiana Distribution Assets", "American Water Works Company Completes Acquisition of Citizens Utilities Water and Wastewater Assets", "Kinder Morgan to buy Citizens' Colorado gas division", "Az. Frontier Communications Corporation is a telecommunications company in the United States, which was previously mainly serving rural areas and smaller communities but now also serves several large metropolitan markets. Robert Schriesheim, Chairman of the Finance Committee of the Board, stated, We are pleased to commence the next phase in our ongoing transformation as we prepare for emergence from Chapter 11 by announcing our intent to name Nick Jeffery as our next CEO. Citizens, in 1999, announced plans to acquire 530,000 rural access lines from US West, a "Baby Bell", for $1.65 billion. Price and terms subject to change. Call this official phone number for help with Frontier internet, phone, or TV service. At 62 my 46 dollar internet that is going up 10-14 a month is paying for frontiers younger customers. Subject to availability. Joele Frank Wilkinson Brimmer Katcher Frontier Communications Corporation is a telecommunications company in the United States, which was previously mainly serving rural areas and smaller communities but now also serves several large metropolitan markets. PJL. I had Frontier Communications internet service for over 15 yrs, simply because there was no other service, with the exception of satelite broadband, available in my area. not apply to NY, PA and select customers. Arbitration is a type of dispute resolution that lets you bring your dispute with Frontier Communications to an independent arbitrator. Executive Summary. they are clueless. Zippia gives an in-depth look into the details of Frontier Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Frontier Communications. The Board has adopted and adheres to corporate governance practices which the Board and senior management believe promote this purpose, are sound, and represent best practices. It serves over 120 destinations in the United States, Mexico, Central America, and the Caribbean. [9] One of them was in Oregon and merged into Citizens' existing company there. . Thirty-year-old Richard Rosenthal was named president of the company in 1946, the youngest company president in the industry at that time. Other applicable charges and additional services are extra. Lines in Arizona, formerly part of Contel of the West, became part of Citizens Telecommunications Company of the White Mountains, while lines in Montana became part of Citizens Telecommunications Company of Montana. None of the information on this page has been provided or approved by Frontier Communications. Call Technical Support on 1 (800) 921 8104, Tweet Frontier Communications Customer Care. ok fine. So to get help with issues about your Fios Internet with Frontier communications, you call 1-203-614-5600, press 1 and talk to the escalation department. Find the Internet Providers in Your Area", "Frontier Home Internet Review: Not Bad if You Can Get Fiber Service", "Frontier CEO McCarthy steps down; Han named as new CEO and president", https://www.bloomberg.com/profile/person/16065418, https://en.wikipedia.org/w/index.php?title=Frontier_Communications&oldid=1135622969, Public Utilities Consolidated Corporation, Local and long-distance telephone service, Internet access, wireless Internet access, digital phone, DISH satellite TV, fiber-optic Internet, fiber-optic television. jdoe@frontier.com). 2019-Dec-20 3:20 pm. Mbps download/upload). All. It upsets me to read your having issues with your or, @KaOS00101 Hello there. President, Chief Executive Officer. Her 23-year career at AT&T included numerous leadership and management positions in Network and Finance, including various roles in Operations, Finance and Business Development within Cingular Wireless and BellSouth Mobility. [20] The acquisition was completed in June 2001. Frontier Communications Complaints: How You Can Get Justice (and Money Back), All About Frontier Communications Lawsuits. I gave up until I saw it on my credit as a COLLECTION!!! United States, Connecticut, Norwalk. Just sign up new customers and take their money then don't provide product. During his tenure, Vodafone UK returned to revenue and market share growth and achieved improvements to its net promoter score, churn and wider customer and employee satisfaction. The team responds to critical customer issues and inquiries from Frontier's Executive Team, social media, government agencies, complaint forums, Public Relations, Legal, and Investor Relations. Was told nothing can be done. Throughout the challenges over the last year, our Frontier colleagues have continued to support one another and our customers, and through their commitment, we have made substantial progress strengthening Frontiers financial and operational position. As of 2021, Frontier does not currently require a rental fee for all customers and packages for the Fiber services. Startyour claim now! {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, Frontier Communications Corporate Office Headquarters HQ. The other, Mountain State Telephone, was in West Virginia and was renamed Citizens Mountain State Telephone. 3 recommendations for Frontier Communications- Office Of The President from neighbors in Dallas, TX. The most common Frontier Communications email format is [first]. See offer details. support@frontier.com. The MyFrontier app lets you view/pay bills, see past billing statements and payments, and make changes to your account and notification settings. You might start trying to contact Frontier Communications on their Main Customer Service line at (800) 921-8101, by e-mail using support@frontier.com, or through their online customer service at https://frontier.com/contactus/contact-us#/residential. [10] The company was renamed Citizens Telecommunications Company of Nevada. [38] The company kept the name "FiOS" for the fiber systems and licenses it acquired from Verizon. 13% of Frontier Communications's management is Asian. You will develop the current Escalations and Social Media teams into a high-performing Service Recovery function, Develop and execute an approach to social media customer support that is reflective of our brand personality and consistent with our commitment to creating an amazing experience for our customers, Monitor and report on digital trends, identifying opportunities to improve Social Care and making strategic recommendations to maximize our impact, In addition to the management of escalations from customers, this leader will also create and implement a scalable process that enables root cause identification and permanent elimination of defects, This role is accountable for reviewing, enhancing, and building out an improved escalation and complaint mechanism across the company, Develop clear insights, backed with data to present and implement solutions at scale to eliminate the defects that drive escalations, Provide regular updates to the CEO and Executive Leadership team, Coach and develop team members to write and own escalation write-ups with clear root cause definition, Be a role model across Frontier, coaching and developing others to deliver excellence in researching and identifying the root cause of customer issues, Partner with critical stakeholders such as Product, Network, IT, Legal/Regulatory and others to develop key customer solutions and influence prioritization, Partner with Customer Care Training and Leadership to support Customer Quality Programs to foster a culture of innovation that helps create world-class end-to-end customer experiences, Partner with Communications to enhance our company reputation and communicate our purpose and beliefs in social media messaging, Ability to think much bigger than the problem at hand and have deep experience in solving the most complex customer problems, The ideal candidate will be an independent and curious thinker who can make convincing, information-based arguments and will never stop learning about their customers' subject matter and areas of complexity, Superior analytical abilities are essential, with the ability to identify digital benchmarks and set data-driven goals, Strong knowledge of digital channels, social media best practices and platform rules of engagement, Ability to communicate with empathy and authenticity, and to remain professional in difficult conversations, 5+ years of people management experience building strong teams and managing managers, A passion for people management and mentorship, An entrepreneurial spirit who wants to change the world and naturally prefers to move fast, Proven ability to actively hire, coach, and develop world-class teams in multiple locations, Strong project planning/execution skills including estimating, scheduling, and executing on tight deadlines, Ability to handle multiple competing priorities in a fast-paced environment and collaborate across business functions, Ability to communicate a vision that inspires the team and leadership to work toward best-in-class solutions for our customers, A track record of empowering teams to execute their mission free from distractions, misalignment, or other impediments to their success, Excellent written and verbal communication skills, including the ability to write clear and compelling messages that embody our personality: vibrant, expert, ambitious and celebratory, Strong ability to use data and metrics to back up assumptions, make recommendations, and drive actions. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television service, and computer technical support to residential and business customers in 28 states in the United States. On December 2, 2011, Frontier announced trading of its stock would move from the New York Stock Exchange to the NASDAQ stock exchange. Now you need to contact someone to try and reduce your bill from Frontier Communications. Most recently, he served as CEO of Vodafone UK, a leading wireless and wireline operator, overseeing one of Vodafone Group Plcs largest businesses through a successful four-year customer-centric turnaround and transformation. spent 3 hrs with their online chat only to be transferred 3 times from tech support to customer serv. Frontier Communications Corporate Headquarters and Office Locations. Don works at Frontier Communications as Vice President Operations - Dispatch. DSLReports Home : Broadband ISP Reviews News Tools and Forums Check Availability. You can unsubscribe to any of the investor alerts you are subscribed to by visiting the unsubscribe section below. My immediate focus will be on serving our customers as we enhance the network through investments in our existing footprint and in adjacent markets while building operational excellence across the organization. so earlier this yr. around late april or may, we decided to cancel our computer serv. utility deal means 21-22% rate increases", "Vermont Electric Coop, About Us, About VT Electric Coop, Vermont Electric Cooperative History", "American Public Power Association - Overview of Investor-Owned Utilities", "State of New York Public Service Commission, April 25, 2001", "Citizens Communications to Buy Commonwealth Telephone (Update5)", "Citizens Communications Company Changes Name to Frontier Communications Corporation (Press Release)", "Frontier Communications Parent, Inc.(NasdaqGS:FYBR) added to S&P 400 Communication Services | MarketScreener", "Frontier to Buy Verizon Lines for $8.5 Billion", "Frontier acquires Verizon wireline assets in 3 states for $10.5B", "Verizon completes sale of landline assets in California, Florida and Texas to Frontier Communications", "Frontier Communications to Acquire AT&T's Wireline Residential and Business Services and Associated Assets in Connecticut", "Northwest broadband investors buy regional Frontier Communications assets serving 350,000 customers", "Born from $1.35B deal with Frontier, new Internet provider Ziply Fiber gears up for launch", "Ziply Fiber completes acquisition of Frontier", "Frontier, an ISP in 29 states, plans to file for bankruptcy", "Frontier Communications files for bankruptcy protection", "Frontier Communications: Chapter 11 Is No Protection", "Frontier Communications Parent, Inc. (FYBR) Company Profile & Facts - Yahoo Finance", "Goodbye Verizon FiOS, Hello Frontier Communications", "Frontier: No Changes For Fiber, DirecTV Customers For 9-12 Months - 2009-05-14 18:26:00 | Multichannel News", "News and information for McMinnville and Yamhill Valley, Oregon - wine country newspaper", "Frontier plans substantial rate hike for Fiber TV", "Updated: Frontier's Fiber Mess: Company Losing Fiber Subs, Landline Customers, But Adds Bonded DSL", "Readers' Choice Awards 2019: Internet Service Providers (ISPs)", "Frontier to pay $150M to West Virginia to settle lawsuit over broadband speed", "Frontier responds to $160M settlement over slower-than-advertised Internet speeds", "Frontier customer bought his own routerbut has to pay $10 rental fee anyway", "Ice arena to be named for Frontier Communications - Spokesman.com - Sept. 22, 2011", "Need Home Internet Service? Member. Since that time, Frontier has been moving through a large-scale transformation focused on four pillars: As previously announced, Frontier has received regulatory approvals, or favorable determinations, to emerge from Chapter 11 from 12 states: Arizona, Georgia, Illinois, Minnesota, Mississippi, Nebraska, Nevada, New York, South Carolina, Texas, Utah and Virginia. i told them the old number should have been discontinued in june. 855-915-4111. or. Frontier Fiber service in most markets operates on the same technology and software as the Verizon FiOS system. The company declared Chapter 11 bankruptcy in April 2020, but it continues to offer service to customers. They are the worst customer service. I told the last representative that I'm sure they will go the way of all other has been's like MCI. We would be glad to help you with the troubleshooting steps. Fee does Originally based in Minneapolis, Citizens Utilities Company was formed from remnants of Public Utilities Consolidated Corporation, owned by Wilbur B. Foshay, in 1935. Please send us a direct message,, @Charming_Jay Hi, I want to thank you for bringing this to our attention, we appreciate the heads - up. Nick Jeffery to be Appointed President and Chief Executive Officer, Effective March 1, 2021, Succeeding Bernie Han. For all customer service questions, call 1-800-921-8101. Frontier Communications Parent, Inc. - Governance - Corporate Governance Corporate Governance Governance Overview Our Board of Directors believes that the purpose of corporate governance is to ensure we maximize stockholder value in a manner consistent with legal requirements and the highest standards of integrity. . The inside track to contact Frontier Communications execs. Your Frontier Digital Voice service, including 911 service, requires electrical I'd be happy to check for you, I'd just n, @rubicksqoob Good evening, I hope you are staying safe and warm with these insane winds! Lines in Illinois became a part of Citizens Telecommunications Company of Illinois. Privacy Policy. If you are a Frontier customer, please visit our customer contact page for chat, call-back and other options. Forward-looking statements by their nature address matters that are, to different degrees, uncertain. determine your eligibility, then visit https://frontier.com/discount-programs/affordable-connectivity-program or call 1.844.342.7501 to enroll with Frontier and review our program terms and FAQs. Well it's because long term ,older, customers are paying for frontier to generate new customers that are usually much younger. We will receive and process these communications before forwarding them to the addressee(s). Recruiting a world-class team to lead the Company forward under its new owners post emergence. Prior to joining Trinity, Mr. Beasley was an Associate Partner at McKinsey & Company, where he led operational and organizational transformations across asset-intensive industries and started his career as an Operations Manager at McMaster Carr Supply Company.Mr. This was infuriating, but I didn't want a ding on my credit, so I paid it. The company argued that these fees are necessary in order to cover the additional costs of supporting equipment that is not provisioned by Frontier itself. We offer gigabit speeds to empower and connect millions of consumers and businesses.. Demand Consumer Arbitration from Frontier Communications under your Frontier Communications contract. These risks and uncertainties may cause actual future results to be materially different than those expressed in such forward-looking statements. Frontier Communications 3.1 . We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. The bed of the truck had branches from a tree limb which was an unsecured load and leaves/stick were flying out of the truck's bed also causing a hazard. At Frontier Communications Corporation, we promise to treat your data with respect and will not share your information with any third party. Call the Main Line for the Frontier Communications Executive Offices at (203) 614-5600. Forward-looking statements address Frontier Communications expected future business, financial performance, and financial condition, and contain words such as "expect," "anticipate," "intend," "plan," "believe," "seek," "see," "may," "will," "would," or "target." Supplemental Provisions of The Code of Business Conduct and Ethics. History [ edit] Its original name upon founding was State Telephone Company of Texas. Global Crossing acquired the local exchange properties in 1999 when it purchased Frontier Corporation, originally Rochester Telephone Corporation. What do I concur from this? I wanted to give a shout out to the customer service representative Simone for being the best representative by far at the company, staying on the line with me for 2 hours today to solve my issues. Mr. Jeffery currently serves as non-executive director of Dialog Semiconductor plc. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. In addition to the purchase of copper lines from Verizon, over time Frontier also acquired the fiber-optic system built by Verizon primarily in Fort Wayne, Indiana, around Portland, Oregon, the Tampa Bay area of Florida, southern California, some eastern suburbs of Seattle, Washington, the DallasFort Worth metroplex, and the Greenville area in South Carolina. There is still important work to do in unlocking Frontiers full potential, and I am excited to facilitate the transition and pass the CEO baton to someone with Nicks outstanding track record. And what to do if they wont listen. Mark D. Nielsen EVP, Chief Legal & Regulatory Officer i said if it was discontinued in june how was i able to use it this morning before you shut if off? (Frontiers contract is written to avoid class action lawsuits in regular court). Frontier Communications Announces CEO Transition Nick Jeffery to be Appointed President and Chief Executive Officer, Effective March 1, 2021, Succeeding Bernie Han Business Wire NORWALK, Conn.. [3] Unlimited Digital Voice requires Internet service to function. Drummond McGinn founded Frontier Communications. Norwalk, Conn.-based. and i was like a million in que. Sign in to create your job alert for Director of Customer Service jobs in Dallas, TX. Find the Frontier Tampa address. In December 1993, it acquired 190,000 lines in four states, Idaho, Tennessee, West Virginia and Utah. On June 30, 1995, it acquired two operating companies from Alltel. I called them, and they said if you disconnect at any point of the month, they still bill you for the entire month. For Frontier Communications, particular uncertainties that could cause actual results to be materially different than those expressed in such forward-looking statements include: our ability to continue as a going concern; our ability to successfully consummate the restructuring of our existing debt, existing equity interests, and certain other obligations (the Restructuring), and emerge from the Chapter 11 Cases in Bankruptcy Court, including by satisfying both the conditions in the Plan and the conditions and milestones in the restructuring support agreement; our ability to improve our liquidity and long-term capital structure and to address our debt service obligations through the Restructuring and the potential adverse effects of the Chapter 11 Cases on our liquidity and results of operations; our ability to maintain relationships with suppliers, customers, employees and other third parties as a result of the Restructuring and the Chapter 11 Cases; the effects of the Restructuring and the Chapter 11 Cases on us and the interests of various constituents; risks and uncertainties associated with the Restructuring, including our ability to satisfy the conditions precedent for effectiveness of and successfully consummate the Restructuring in accordance with the Plan under the Chapter 11 Cases; our ability to comply with the restrictions imposed by covenants in our debtor-in-possession financing and expected to be imposed by our exit financing; the length of time that we will operate under Chapter 11 protection and the continued availability of operating capital during the pendency of the Chapter 11 Cases; risks associated with third party motions in the Chapter 11 Cases, which may interfere with the Companys ability to consummate the Restructuring; increased administrative and legal costs related to the Chapter 11 process; declines in revenue from our voice services, switched and nonswitched access and video and data services that we cannot stabilize or offset with increases in revenue from other products and services; declines in Adjusted EBITDA relative to historical levels that we are unable to offset through potential EBITDA enhancements; our ability to successfully implement strategic initiatives, including opportunities to enhance revenue and realize productivity improvements; our ability to effectively manage our operations, operating expenses, capital expenditures, debt service requirement and cash paid for income taxes and liquidity; competition from cable, wireless and wireline carriers, satellite, and over the top companies, and the risk that we will not respond on a timely or profitable basis; our ability to successfully adjust to changes in the communications industry, including the effects of technological changes and competition on our capital expenditures, products and service offerings; risks related to disruption in our networks, infrastructure and information technology that result in customer loss and/or incurrence of additional expenses; the impact of potential information technology or data security breaches or other cyber-attacks or other disruptions; our ability to retain or attract new customers and to maintain relationships with customers, employees or suppliers; our ability to secure, continue to use or renew intellectual property and other licenses used in our business; changes to our board of directors and management team upon our emergence from bankruptcy or in anticipation of emergence, and our ability to hire or retain key personnel; our ability to dispose of certain assets or asset groups on terms that are attractive to us, or at all; the effects of changes in the availability of federal and state universal service funding or other subsidies to us and our competitors and our ability to obtain future federal and state universal service funding and other subsidies; our ability to meet our Connect America Fund (CAF) Phase II obligations and the risk of penalties or obligations to return certain CAF Phase II funds; our ability to defend against litigation and potentially unfavorable results from current pending and future litigation; our ability to comply with applicable federal and state consumer protection requirements; the effects of state regulatory requirements that could limit our ability to transfer cash among our subsidiaries or dividend funds up to the parent company; the effects of governmental legislation and regulation on our business, including costs, disruptions, possible limitations on operating flexibility and changes to the competitive landscape resulting from such legislation or regulation; the impact of regulatory, investigative and legal proceedings and legal compliance risks; government infrastructure projects (such as highway construction) that impact our capital expenditures; continued reductions in switched access revenues as a result of regulation, competition or technology substitutions; our ability to effectively manage service quality in the states in which we operate and meet mandated service quality metrics; the effects of changes in income tax rates, tax laws, regulations or rulings, or federal or state tax assessments, including the risk that such changes may benefit our competitors more than us, as well as potential future decreases in the value of our deferred tax assets; the effects of changes in accounting policies or practices, including potential future impairment charges with respect to our intangible assets or additional losses on assets held for sale; the effects of increased medical expenses and pension and postemployment expenses; our ability to successfully renegotiate union contracts; changes in pension plan assumptions, interest rates, discount rates, regulatory rules and/or the value of our pension plan assets, which could require us to make increased contributions to the pension plan in 2020 and beyond; adverse changes in economic, political and market conditions in the areas that we serve, the U.S. and globally, including but not limited to, changes resulting from epidemics, pandemics and outbreaks of contagious diseases, including the COVID-19 pandemic, or other adverse public health developments; and potential adverse impacts of the COVID-19 pandemic on our business and operations, including potential disruptions to the work of our employees arising from health and safety measures such as social distancing and working remotely, our ability to effectively manage increased demand on our network, our ability to maintain relationships with our current or prospective customers and vendors as well as their abilities to perform under current or proposed arrangements with us, and stress on our supply chain.
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